Lightspeed Insights Live 4+

Simplistic and not very useful.

There are a few major issues with this app, aside from the fact that two of the three tabs at the bottom are for features “coming soon”.
One is that it’s really just an app for glancing at sales, where most of the detailed reporting is still via the main app.
Secondly, the periods it compares against are fairly opaque. So you can see that you’re up 12% on the day the week before, but the graph doesn’t show you actual hour by hour periods, and the line graph is totally wrong when it comes to the monthly view.
Worst of all, if you pick the daily view, it breaks down comparisons by hour, but compares your sales versus the previous week up to the end of that hour. So, for instance, if you look at the app at 11:59, you might be up 5% on the previous week, by as soon as you get to 12:01, you’re down 20% because it’s taking the last week’s sales up to 1pm. So while it’s a live revenue report, the comparisons are totally useless. It does this with weekly too, comparing you to the week before at the end of day, so you can’t compare until close.
This wouldn’t be too bad, but if you’re checking on sales at end of day, you may as well just open the main-very slow- app.
I assume the $40 per month is for the reporting available in the main app, but it’s too complicated for me to have time with. I’ll stick to the simple reporting of the normal plan.

Developer Response ,

Thank you for taking the time to give us feedback on how Kounta can be improved. Rest assured, you are not ranting to no one and we appreciate your honesty in letting us know how we can better serve you!

I am happy to say that our most recent updates have already solved some of the shortcomings you mention.

In the daily view, you can now tap on each hour to see the current total and the variation compared to your average for the past 12 days for that particular hour and day of week. This gives you much more than a comparison to last week, you get a truly representative benchmark.

Trends are now available. From here you can easily select 2 key metrics and see how they’ve changed over the past 3 months and the past 6 weeks. This allows you to understand how your average customer spend and revenue relate to each other, or the impact of refunds on your business.

We’ve also optimised the calculation and comparison of the benchmark data to 5 minute intervals, not hours.

I hope that with our most recent improvements you feel that you are getting the clarity you need from your data. We’re always here to help you get what you need, or learn how we can do better. If you’d like to chat further, your 24/7 Kounta Support Team can put us in touch (just ask for Craig).


While Insights Live is not a replacement for Insights Web, we want to make sure the experience of both is helping you make better, faster and more informed decisions.

Crashes constantly

I’ve had this app now for 3 years to piggy back my POS. Though recently the app crashes every 4-5 times it’s open. I have to delete the app and then reload it.
Further more the time clocks with Kounta after 4 years still haven’t been updated so you can set a day to be your trading hours. I have a bar open till 3am yet it’s never a End of Day figure as it uses midnight.
Love the cloud base but after 4 years it’s not developing quick enough to stave off H&L for a hotel/pub/bar operation

Basic but, good

Has most of the info required to do a z-read apart from money in/out. So, can be used but, the biggest let down is no landscape mode, which is annoying when accessing from our POS on ipad.