Lyft 4+

I am so glad Lyft was smart and sent me an email which allowed me to change country post codes for my credit card when I had some trouble signing up. It’s a great app. Very easy to use and efficient. The rides are much better priced than Uber in Australia. And also option of shared ride too.

My friend and I had 2 very concerning situations happen to us in the space of a week while using Lyft overseas; both times we received dismal responses from the customer service team. We were travelling in a Lyft where the entire side back window exploded on us whilst driving down the highway—we received a $5 credit as compensation and that was it. The next incident involved us reporting a suspicious car that we travelled in, where the smell of blood was very strong, lots and lots of air fresheners had been strewn across the inside of the car and we could hear the sound of something rolling around in the boot (trunk) of the car. I reported this as my friend and I were both frightened and wanted to make sure there was not a malevolent situation afoot. I received no response or any attempt of a follow up after being told to send screenshots of the driver and the trip route; this incident occurred over a week ago. These incidents are not the fault of the Lyft service itself, but the customer service team’s responses (or lack thereof) have cemented my opinion of Lyft’s quality and safety policies and procedures. I will not being using this service again.

I ordered a lift from Lewers St to Hawaii domestic airport. I was told that the driver whose his name was Scott I think and drove a Lexus I think was already in the front of the building. There were three of us there but we never saw the driver and his car. I even texted him to ask where he was. It was claimed that because I was a no-show (laughable really because I had to be at the airport asap and was waiting anxiously for my ride since I was running late). LYfT charged my credit card twice for the no-show fee. I had to look for a taxi to the airport. I wished I had ordered Uber instead of LYFT
I do not recommend this for use b6 anyone. Their driver lied about being there and I was charged twice.