This has to be the worst bus service for a capital city in Australia! Not only do the buses NEVER arrive when the sign at the bus stop says they will. Now they’ve introduced a bus tracker to the app that is supposed to track the bus live, therefore giving an accurate timeline for arrival. Despite launching years after ever other city in Australia it’s still completely inaccurate and utterly pointless as it gets the ETA way off! The app is clunky and represents something from the early 2000s. And somehow in 2025 it takes up to 2 business days to upload money onto my green card! I could do a international transfer quicker! And get this to top up on the bus still required physical cash! It’s embarrassing! For the love of god Metro get your act together and catch up to every other state in this country and the 21st century!

I am using iPhone13 and I am pretty happy about new app. The new UI looks much better than the previous version, and I think it's well-designed. I particularly like the tech stack used, especially how bus stops are displayed based on the viewport. However, there are a few areas that could be improved: 1. UX Improvements: When I click on a bus stop, the upcoming trips modal covers the map, and there's no easy way to minimize it. Currently, it only minimizes if I click the full-size icon on the map, which is placed just below the app header. This is inconvenient, especially when using my right hand, as I have to stretch to reach it. It's also not intuitive what the icon does. I suggest adding a down arrow icon next to the modal header to make it easier to minimize. 2. Favorites Page: Unlike other pages, the Favorites page no have a "go back" icon, and you can only return by clicking "Cancel." It would be better to include a back icon for consistency. 3. Map Performance: Zooming in and out on the map causes lag in rendering, which affects the overall experience. While the app’s timetable seems accurate, buses often don't arrive on time or sometimes don’t come at all without any notification. This isn't directly related to the app, but I hope real-time bus updates are added soon so I don't have to wait for buses that aren't coming. Also, consider updating the App Store image, as it still shows the old design. Lastly, I’m curious if it’s difficult to implement instant balance updates when recharging a bus card. It would be great if the recharge applied immediately or takes one business day

Plan your trip clearly has very inaccurate scheduling and needs to be updated. Multiple times I’ve left at the time specified by the app only to find when I get to the bus stop that the schedule there is completely different and the bus shows up by the stop schedule and not by the app. What’s the point of having plan your trip when the time is completely off. I will be using maps from now on as they seem to be more accurate.

You can tell it's a system run by the most outdated group of people who don’t care for their employees and, of course, their customers as well. At this point, it's better to crash the whole system and let others take over and do it right than let a bunch of stupid people try to fix it.