It’s now easier to access your upcoming trips, check-in and obtain your boarding pass with our new app. You’ll still be able to enjoy:
• Retrieving and storing future bookings.
Stop looking for your boarding pass. Just a few taps in the app and you are on your way.
• Request and manage your seats on the go*
*Note: The purchasing of Economy X is not currently available.
• Velocity Points and Status Credits
Track your Velocity Points and Status Credits activity.
• Velocity Digital Membership card.
Carry one less card around with you.
• Receive instant notifications when it’s time to check-in your flight.
• Special Fares.
Get in first on our best deals.
• Navigate your way through the Airports with wayfinding maps
There are even more exciting features to come, but for now, sit back, relax and get going with the new Virgin Australia app.
Update to change and cancel bookings
Minor design updates
Ratings and ReviewsSee All
Problem with iOS 13
This app used to work fine until I updated
to iOS 13.
Now it just locks up on the opening screen.
Deleted and re-downloaded, but still the same problem.
Hope it gets fixed soon 🤞
App overcharged my card for booking and refused to refund
The app glitched when making a booking using my velocity points, and charged the full price without using my selected points balance. When I called their members support system, they only offered a ‘travel points credit’ and refused to refund the balance. They said I could purchase a new ticket on top of what I’d already spent at the reduced velocity members rate using my points, but I would have to wait to use my travel point credits for a future booking.
An outrageous outcome for a fault that wasn’t mine, but your flawed booking system.
Terrible customer service. Really disappointing.
Single most frustrating app. Ever.
This app has forever (many years) been plagued with problems. I like flying Virgin but your app is terrible and so are all it’s iterations. It’s so bad that I switched to another airline that had a much better app experience. Every time I return to get a flight with you guys the app has issues. Some of the constant issues:
* Often logs user out
* freezes very often after selecting an option
* Unable to select seat.
* freezes on initial splash screen (not always but several times)
* often takes a very long time to load different areas within the app
* redirects to websites not native to the app
In summary: with regards to booking and monitoring flight status and they details app makes life harder and less convenient.
If you are flying Virgin or want to manage your Velocity Frequent Flyer just use their website.
- VIRGIN AUSTRALIA HOLDINGS PTY LIMITED
- 111.2 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.
- Age Rating
- © 2019 Virgin Australia Pty Ltd
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.