POINTS : Track your activity and see your latest transactions come in.
STATUS CREDITS : Keep tabs on your Status Credits and see what’s required to maintain your Velocity membership level or upgrade to the next one.
WAYS TO EARN : Check out the latest tips to earn more Points so you get the most out of the program.
EARN WHEN YOU FLY : Add your Velocity number to your flight bookings to make sure you earn any Status Credits and Eligible Sectors you might be entitled to.
DIGITAL CARD : View your Digital card and add it to your wallet. If you’re a Gold or Platinum member, you can also use it to access the lounge.
EXPLORE WHERE YOU CAN GO : See where in the world your Points could take you. Pick your favourite destinations and track your progress towards redeeming a Reward Seat* to get there.
EDIT YOUR ACCOUNT DETAILS : Make changes to your email address, phone number and address easily.
*Reward Seats are subject to availability; fees, taxes and charges apply.
Earn Velocity Points on your Christmas shopping by downloading this latest version of the app. Easily access over 150 online Brands including eBay, Apple, iTunes, ASOS, Myer & David Jones, and click SHOP NOW to get earning.
Ratings and Reviews
Great rewards, great customer service
Virgin is my airline of choice, so I would be mad not to be a velocity member. Since signing up many moons ago I have been able to redeem points for free flights and various upgrades...my husband even flew business class on points alone from Brisbane to Perth recently. But what I really appreciate is how easy and pleasant it has been every time I have needed to sort things out over the phone...best customer service ever! Thankyou Velocity!
Developer Response ,
Thank you for being a member : )
Just downloaded the app and just a few suggestions for the developers. But it is ok and I will use this.
1. Include rotation to landscape;
2. Include link to submit and review missing points claims;
3. “Your Trips” .... the only information displayed are to, from and date of travel. I tried clicking on it and no further information is displayed. I know this trip is for two people, so it would be helpful to be able to click on the trip and have all relevant information displayed such as the current info as well as all people on the booking, velocity numbers, maybe even seat selection and fare codes, etc. the more info the better and maybe from there be able to modify the booking or add your velocity number if required.
4. Also under explore you are obviously missing a few departure/arrival locations because I tried it out departing from my airport and it does not exist as a selection.
Apart from that, it is a new app and a work in progress and although it still has a while to go to be able to do everything, I like it and can see where it is heading. But I would personally place point 3 above as a priority update from what I identified because I think this would be a huge benefit.
Developer Response ,
Thank you for providing this feedback; it's really helpful for us since we have just launched and are looking to understand how to improve the App for members. We will be doing some user testing to dig further into what our members want - if you would be interested in giving more feedback, please could you contact us at firstname.lastname@example.org.
Claiming missing points is a feature we are considering building, we are looking to improve the trips section shortly, and re explore, it's only a selection of origins and destinations we show, but we may look to increase this over time. Thank you again
Why is the Velocity app separate to the VA app?
I understand from the developer responses to similar reviews that the intent of the Velocity app is to create a loyalty experience, but surely you can still achieve that by incorporating all the features of this app together with those in the VA app? And surely if you want great customer uptake, you go with customer feedback?!
I mean, yes you have lots of other partners, and that’s great, but you’re a frequent FLYERS program... that means the main reason people use you is flight related. We want to be able to book the flight, change the flight, check in for the flight and do all the flight related stuff IN THE ONE PLACE. It’s just dumb to only be able to do half of that here and then have to open a whole other app to do the rest. 🙄
Developer Response ,
We will be working on a better integrated experience between the two apps in the coming months. We appreciate your feedback.
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Up to six family members will be able to use this app with Family Sharing enabled.