Velocity Frequent Flyer 4+

This App Is Taking Off! ✈️

If I had one word to describe this app it would be “groundbreaking”. Unlike planes that have fallen out of the sky and literally broken the ground (much like ‘other’ apps), this app continues to exceed my expectations and make me feel like I’m flying first class. I have found time and time again that other frequent flyer applications are buggy and slow… call that jet lag. This app on the other hand rivals the speed and performance of some of the newest Boeing planes on the market. Needless to say I think this app has really “taken off’ thanks to the incredible work done by the testers such as Andrew working on this app. Great work team!

Terrible when booking with points - great for traveling

Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.

Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.

Developer Response ,

Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team

Getting there

Just downloaded the app and just a few suggestions for the developers. But it is ok and I will use this.
1. Include rotation to landscape;
2. Include link to submit and review missing points claims;
3. “Your Trips” .... the only information displayed are to, from and date of travel. I tried clicking on it and no further information is displayed. I know this trip is for two people, so it would be helpful to be able to click on the trip and have all relevant information displayed such as the current info as well as all people on the booking, velocity numbers, maybe even seat selection and fare codes, etc. the more info the better and maybe from there be able to modify the booking or add your velocity number if required.
4. Also under explore you are obviously missing a few departure/arrival locations because I tried it out departing from my airport and it does not exist as a selection.

Apart from that, it is a new app and a work in progress and although it still has a while to go to be able to do everything, I like it and can see where it is heading. But I would personally place point 3 above as a priority update from what I identified because I think this would be a huge benefit.

Developer Response ,

Hi there,

Thank you for providing this feedback; it's really helpful for us since we have just launched and are looking to understand how to improve the App for members. We will be doing some user testing to dig further into what our members want - if you would be interested in giving more feedback, please could you contact us at digital@velocityfrequentflyer.com.

Claiming missing points is a feature we are considering building, we are looking to improve the trips section shortly, and re explore, it's only a selection of origins and destinations we show, but we may look to increase this over time. Thank you again