Velocity Frequent Flyer

Name: Velocity Frequent Flyer
Rating: 4.7 (139449 reviews)
Author: Velocity Frequent Flyer Pty Ltd

Travel

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

139K Ratings
Ages

4+
In-App Controls
Category

Travel
Developer

Velocity Frequent Flyer Pty Ltd
Language

EN
English
Size

299.3
MB

iPhone

Virgin Australia’s Loyalty program The Velocity Frequent Flyer App is an easy way to keep on top of all your Velocity activity! Check your account activity on the go and discover ways to boost your earnings. Discover where your Points can take you and track your progress towards your destinations. Track your progress Track your activity and see your latest transactions come in. Keep tabs on your Status Credits and see what’s required to maintain or upgrade your membership level. Check your bonus offers Don’t miss out on special offers from hundreds of Velocity’s partners. Discover all the ways you can earn to get the most out of the program, including shopping through the App. Keep up to date Receive notifications about your Points and Status Credits activity, changes to your Status, great offers and ways to earn. My Velocity Card Interact with the improved My Velocity Card from the app. You can use it to access Virgin Australia lounges if you hold lounge membership. Explore where you can go See where in the world your Points could take you. Pick your favourite destinations and track your progress towards a Reward Seat*. Earn Points for flying Add your Velocity number to your flight bookings to earn Points and Status Credits. *Reward Seats are subject to availability; fees taxes and charges apply. Velocity Frequent Flyer is Virgin Australia's Loyalty program

Ratings & Reviews

4.7

out of 5

139K Ratings

Zero customer service @ Call Centre
02/11/2018

Call Centre = zero service
It’s now 7 weeks after a flight and still no miles or status credits posted to my account. The flight is the 3rd of 4 on the same eticket with the same airline. Flights 1,2 and 4 have all posted to my account.I’ve encountered generally very poor service snd language skills at the offshore Velocity Call Centre. Most of the operators can only work from what seems to be a script. Should you ask probing questions you tend to get an unintelligent and irrelevant answer to your questions. If I could have rated my experience a zero I would have. One simple solution would be to have at least some onshore based call centre support to whom matters can be escalated when they cannot be resolved within a reasonable time frame by the offshore call centre.
Zero customer service @ Call Centre
02/11/2018

Call Centre = zero service

It’s now 7 weeks after a flight and still no miles or status credits posted to my account. The flight is the 3rd of 4 on the same eticket with the same airline. Flights 1,2 and 4 have all posted to my account.I’ve encountered generally very poor service snd language skills at the offshore Velocity Call Centre. Most of the operators can only work from what seems to be a script. Should you ask probing questions you tend to get an unintelligent and irrelevant answer to your questions. If I could have rated my experience a zero I would have. One simple solution would be to have at least some onshore based call centre support to whom matters can be escalated when they cannot be resolved within a reasonable time frame by the offshore call centre.
Terrible when booking with points - great for traveling
08/05/2023

CSoutham
Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.

Developer Response
Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team
Terrible when booking with points - great for traveling
08/05/2023

CSoutham

Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.
Developer Response 05/06/2023
Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team
Great service
09/04/2024

Pippie 21
Last week I flew to Sydney and I really should comment on just how good the team at Virgin were. I was a bit flustered on arrival as the traffic was heavy in the M1.The lovely lady at the counter said it is alright the plane has been delayed 10 minutes. You have time for a coffee and a snack at the bar and we will call the flight shortly.She then asked would I like a seat with extra leg room at no charge. I accepted.On departure from the lounge she said, I hope you enjoy the flight Mr Sharp.On reaching the departure gate the Virgin employee said welcome aboard Mr Sharp. Are you willing and able to assist. I confirmed.She then said use the front door entrance. On boarding, again I was addressed by my name. She must be a quick reader.The cabin crew were just so professional and polite that you could not help but feel like honoured guests. I actually went to sleep for most of the flight. On waking I asked was it possible to get a glass of water as it helps unblock my ears. No problem although the in flight service had concluded.Nothing was too much trouble. Everything was done with a smile.Such a pleasant change from Qantas that I flew with recently. I was in business class with them on a long haul flight and they were curt, haughty and devoid of any humour. It did not help that the plane was 3 hours late in departing because they did not book a new crew in. So we all were all waiting 3 hours while the crew had their allotted time off. The plane was waiting in the tarmac the whole time we were there. Honestly, Virgin are miles better in everything. Professionalism, service, demeanour and sticking to a timetable. Well done and I will continue to fly with Virgin whenever I can. Pity they don’t operate to Santiago. If that were the case I would never fly Qantas again. A great big well done to Virgin. Phillip

Developer Response
Thank youuuuuu for the feedback! We appreciate how detailed you were and it sounds like you experienced what we call the "Virgin Flair"! We hope you continue to fly with us and again and make sure you make all your flights count towards earning Velocity Points and Status Credits to reward your loyalty with us! - Team Velocity Digital
Great service
09/04/2024

Pippie 21

Last week I flew to Sydney and I really should comment on just how good the team at Virgin were. I was a bit flustered on arrival as the traffic was heavy in the M1.The lovely lady at the counter said it is alright the plane has been delayed 10 minutes. You have time for a coffee and a snack at the bar and we will call the flight shortly.She then asked would I like a seat with extra leg room at no charge. I accepted.On departure from the lounge she said, I hope you enjoy the flight Mr Sharp.On reaching the departure gate the Virgin employee said welcome aboard Mr Sharp. Are you willing and able to assist. I confirmed.She then said use the front door entrance. On boarding, again I was addressed by my name. She must be a quick reader.The cabin crew were just so professional and polite that you could not help but feel like honoured guests. I actually went to sleep for most of the flight. On waking I asked was it possible to get a glass of water as it helps unblock my ears. No problem although the in flight service had concluded.Nothing was too much trouble. Everything was done with a smile.Such a pleasant change from Qantas that I flew with recently. I was in business class with them on a long haul flight and they were curt, haughty and devoid of any humour. It did not help that the plane was 3 hours late in departing because they did not book a new crew in. So we all were all waiting 3 hours while the crew had their allotted time off. The plane was waiting in the tarmac the whole time we were there. Honestly, Virgin are miles better in everything. Professionalism, service, demeanour and sticking to a timetable. Well done and I will continue to fly with Virgin whenever I can. Pity they don’t operate to Santiago. If that were the case I would never fly Qantas again. A great big well done to Virgin. Phillip
Developer Response 05/11/2024
Thank youuuuuu for the feedback! We appreciate how detailed you were and it sounds like you experienced what we call the "Virgin Flair"! We hope you continue to fly with us and again and make sure you make all your flights count towards earning Velocity Points and Status Credits to reward your loyalty with us! - Team Velocity Digital
The service
01/12/2023

whatisntAtakennickname
Where do I start, this isn’t to do with the app in whole but the structure of the whole company. Let’s start with the app, not having you constantly signed in having it randomly sign you out, it not recognising you when trying to sign back in. Now onto the company. I’ve never been delayed so often in my life as a person that fly’s regularly on a business account you may as well be told you’re still a peasant. Having flights canceled at 11pm to be sent a message saying to change flights only to run around a website and be told you can’t do it online. A call centre with absolutely no repercussion to terrible service, with a major lack of brain power to even get you on another flight. I once asked if there was a review questionnaire after the call and was told “no we don’t have that set up” it sure does seem that way. I can’t wait for the day that other airlines are able to come into Australia for domestic flights and virgin feels the squeeze along with quantas.

Developer Response
Thanks for your feedback and letting us know about your experience. If you'd like to help others who might be experiencing the same, please let us know when exactly you are getting logged out (after a button tap or interaction) by emailing digital@velocityfrequentflyer.com. As for your airline experience, unfortunately the appropriate team do not monitor the Appstore feedback as its specifically for the Velocity app. Please forward all airline feedback using the following form to ensure your feedback gets processed so that services can be improved for yourself and others: https://www.virginaustralia.com/au/en/help/contact-us/feedback/ Thanks again and all the best!
The service
01/12/2023

whatisntAtakennickname

Where do I start, this isn’t to do with the app in whole but the structure of the whole company. Let’s start with the app, not having you constantly signed in having it randomly sign you out, it not recognising you when trying to sign back in. Now onto the company. I’ve never been delayed so often in my life as a person that fly’s regularly on a business account you may as well be told you’re still a peasant. Having flights canceled at 11pm to be sent a message saying to change flights only to run around a website and be told you can’t do it online. A call centre with absolutely no repercussion to terrible service, with a major lack of brain power to even get you on another flight. I once asked if there was a review questionnaire after the call and was told “no we don’t have that set up” it sure does seem that way. I can’t wait for the day that other airlines are able to come into Australia for domestic flights and virgin feels the squeeze along with quantas.
Developer Response 09/01/2024
Thanks for your feedback and letting us know about your experience. If you'd like to help others who might be experiencing the same, please let us know when exactly you are getting logged out (after a button tap or interaction) by emailing digital@velocityfrequentflyer.com. As for your airline experience, unfortunately the appropriate team do not monitor the Appstore feedback as its specifically for the Velocity app. Please forward all airline feedback using the following form to ensure your feedback gets processed so that services can be improved for yourself and others: https://www.virginaustralia.com/au/en/help/contact-us/feedback/ Thanks again and all the best!

Get excited as we phase through updated design and experience enhancements throughout the app! We hear your feedback and are committed towards regular updates, improvements and fixes. Frequent app releases for our frequent flyers!

Version 10.2.0 29 Apr

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Velocity Frequent Flyer Pty Ltd
Size: 299.3 MB
Category: Travel
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

Mac
Requires macOS 13.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Classification: 4+

4+

This app has an age rating of 4+ with content restrictions. Some content may be rated higher, but access is managed by the developer through in-app controls.
Learn More

In-App Controls
Age Assurance

Infrequent
Contests

Contains
Advertising

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Ratings & Reviews

Zero customer service @ Call Centre

Terrible when booking with points - great for traveling

Great service

The service

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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