Velocity Frequent Flyer 4+
Velocity Frequent Flyer Pty Ltd
Designed for iPhone
Virgin Australia’s Loyalty program
The Velocity Frequent Flyer App is an easy way to keep on top of all your Velocity activity! Check your account activity on the go and discover ways to boost your earnings. Discover where your Points can take you and track your progress towards your destinations.
Track your progress
Track your activity and see your latest transactions come in. Keep tabs on your Status Credits and see what’s required to maintain or upgrade your membership level.
Check your bonus offers
Don’t miss out on special offers from hundreds of Velocity’s partners. Discover all the ways you can earn to get the most out of the program, including shopping through the App.
Keep up to date
Receive notifications about your Points and Status Credits activity, changes to your Status, great offers and ways to earn.
My Velocity Card
Interact with the improved My Velocity Card from the app. You can use it to access Virgin Australia lounges if you hold lounge membership.
Explore where you can go
See where in the world your Points could take you. Pick your favourite destinations and track your progress towards a Reward Seat*.
Earn Points for flying
Add your Velocity number to your flight bookings to earn Points, Status Credits, and Eligible Sectors.
*Reward Seats are subject to availability; fees taxes and charges apply.
Velocity Frequent Flyer is Virgin Australia's Loyalty program
This new release sports the brand new Velocity Frequent Flyer logo! Enjoy the new rebrand found across the app, including your digital membership card. We’ve also improved the way we securely log you into the Velocity website from the campaign banner on the Home Screen. We’re confident you’ll find the auto-login enhancement useful in the coming weeks and beyond!
Ratings and Reviews
This App Is Taking Off! ✈️
If I had one word to describe this app it would be “groundbreaking”. Unlike planes that have fallen out of the sky and literally broken the ground (much like ‘other’ apps), this app continues to exceed my expectations and make me feel like I’m flying first class. I have found time and time again that other frequent flyer applications are buggy and slow… call that jet lag. This app on the other hand rivals the speed and performance of some of the newest Boeing planes on the market. Needless to say I think this app has really “taken off’ thanks to the incredible work done by the testers such as Andrew working on this app. Great work team!
Terrible when booking with points - great for traveling
Positives. This is a great app for when you are traveling with all your trips stored in a single location. It makes checking in easy at the airport.
Negatives. Several times I have been unable to book using the app when using points, I have had no problems when an book using a credit card. I was very frustrated to get caught in a loop that kept asking me to login to finalise the booking when I was already logged in. After several tries, it works, but last week, I had to eventually call to book the flight to ensure that I was on the same flight as my partner. I wasted 2 hours and ended up paying more than twice the points than I would have had the app worked the first time. I emailed Customer Care and got the same line about prices changing due to high demand. I sent proof that I was logged in when I received the error message, but that fact was not acknowledged.
Developer Response ,
Hello, thanks for your feedback and the compliment you included. Glad to know you're able to conveniently view trips when needed. We also appreciate your feedback regarding reward the seat booking experience. This is something we're currently looking to improve with the Virgin Australia app and website where the booking experience occurs. While demand for flights do change daily, we hope to at least save our members time (and points) when looking for reward seats. - The Velocity App team
Just downloaded the app and just a few suggestions for the developers. But it is ok and I will use this.
1. Include rotation to landscape;
2. Include link to submit and review missing points claims;
3. “Your Trips” .... the only information displayed are to, from and date of travel. I tried clicking on it and no further information is displayed. I know this trip is for two people, so it would be helpful to be able to click on the trip and have all relevant information displayed such as the current info as well as all people on the booking, velocity numbers, maybe even seat selection and fare codes, etc. the more info the better and maybe from there be able to modify the booking or add your velocity number if required.
4. Also under explore you are obviously missing a few departure/arrival locations because I tried it out departing from my airport and it does not exist as a selection.
Apart from that, it is a new app and a work in progress and although it still has a while to go to be able to do everything, I like it and can see where it is heading. But I would personally place point 3 above as a priority update from what I identified because I think this would be a huge benefit.
Developer Response ,
Thank you for providing this feedback; it's really helpful for us since we have just launched and are looking to understand how to improve the App for members. We will be doing some user testing to dig further into what our members want - if you would be interested in giving more feedback, please could you contact us at email@example.com.
Claiming missing points is a feature we are considering building, we are looking to improve the trips section shortly, and re explore, it's only a selection of origins and destinations we show, but we may look to increase this over time. Thank you again
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
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- Velocity Frequent Flyer Pty Ltd
- 72.5 MB
- Requires iOS 12.1 or later.
- iPod touch
- Requires iOS 12.1 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © Velocity Frequent Flyer Pty Ltd
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