Momence Ratings and Reviews

Downloaded after a recommendation and glad I did. This app has been so much better than what I was using before.

Major flaw .This app is not safe. Once you save a card to the app that business has access to withdraw money from that card. They don’t need any permission, once you save that card it’s up to the business to do they right thing. But they have access to your card and can withdraw money when ever they want. I have spoken with customer service. They seem to be brain washed. They continue you tell me it very safe. Didn’t matter how many times,I explain a business just took money out of my account, they didn’t need any authorisation to do it. They continued with it’s traceable, my point is no one should be able to take money out of my account. I sorted it out with the business directly but I didn’t realise this app give businesses access to my card freely . You can’t call and talk to anyone about the app So basically,they told me to delete my cards. I had a few studio that I used. I also had a membership with one of the studio , I had to cancel it. So I’m at a lost, because even if i work out other way to pay. I can’t book classes.

The most recent update - Native: 4.2.1 CodePush: v134 is horrible. Every time I open the up theres a bug that will cause the loading screen to come up as the app installs new updates.
Obviously an untested ‘manage children’ button that hovers in prime UI real estate at the bottom of the screen and means I have to click around to find a touch point for the ‘book class’ button. The whole reason I’m using it.
And a non existent load for ‘on demand’ content my studio provides because… reasons.

If you’re going to overhaul the entire experience on an app that’s a core dialogue between user and business, that’s meant to be one of ease and affordance; try and actually make it do just that. I want the old version - purely so I can have some functionality and not have to wait constantly for crashes and load times just to simply book into a yoga class every day.

This App is easy to navigate and I am able to book my appointments/classes and adjust them with ease. My only complaint is that the keyboard blocks the “submit” button when leaving a review for something. If you type more than two lines the submit button dissapears behind the keyboard and you are unable to get rid of the keyboard when finished with it, so I am not able to provide any feedback via the app as some vendors/places request.

It’s annoying that the app doesn’t automatically display todays class schedule and instead defaults to the last day you looked at. Given these classes no longer exist the user then has to scroll through looking for today. Similar issue when looking at today in that it displays classes that have already passed. While it tags them as closed, in other apps they simply disappear which is much easier for the user. Otherwise it works as expected.

1. Had to log in again after each update. Does not have an option to at least “remember” email address, had to type in every time.

2. “Return Home” after each booking rather than returning to the calendar of the week of booking. Had to press right arrow multiple times when making multiple advance bookings.

There are a lot of great booking apps on the market. Please take note.

This app is totally useless for signing up to classes. It doesn’t allow easy reoccurring bookings it takes on average about 2-3 minutes to sign up to a single class (poor) it should take all of 10 to 20 secs. Businesses using this app must be getting it for free otherwise why would they bother. I’m at clear that no real thought has gone into the UI or how users actually use it.

It’s really annoying that you have to keep updating all your filter preferences every time you log in. If have a preferred location to show classes, it should stay there unless you specifically change it. And also too many steps to do anything. Not a good UX site

A big thankyou to Anj and her power team I haven’t felt so good physically or mentally for a long time I feel so refreshed and alive again so thankful my daughter convinced me to come to fusion 🙌🙏Merry Christmas to all 🎄💕

A new host appeared that I did not authorise and there is no way to delete it. The supposed chat function directs you to the website and requires a login, after you login the support function disappears, so leaving the review here is the only way I can find to express the issue. Very opaque app and I was so much happier with MINDBODY.