Momence 4+

Would it be possible to have a monthly calendar to be able to view appointments booked for the month. It would be a great addition to be able to see at a glance upcoming bookings instead of scrolling through. Just a thought 😊

Why have locations moved to the bottom of the screen alongside child accounts? It’s a very illogical UX for my clients and so far all I’ve gotten is frustrated emails and confusion.

On top of the outage yesterday, I’ve lost so many client bookings because all of a sudden locations are hidden and not set to “all by default” in the app like they are on the web plugin. This led to clients who are used to being able to view all classes for all locations by default are now thinking classes have been deleted or cancelled because they aren’t appearing in-app when they login.

Is there a plan to address this? Or will I have to continue to field support inquiries regarding this?

The app is clunky in its design and the forced manual request to wait for updates each time you open the app is bad design. Those few seconds lag can be the difference between a customer willing to book and one who decides they won’t because they have to wait for the app (again).

When you initially login it’s then not clear how you get to the booking screen. How is someone supposed to know which venue to click on, or that they are I fact expected to click on a venue?

Look, plenty of work to be done for sure. And some of the colour accessibility is still very lacking in its design. Most of my clients zoom it on their phones so much they can’t even press the buttons on the app screen to book. A larger font friendly design would go a long way.

Major flaw .This app is not safe. Once you save a card to the app that business has access to withdraw money from that card. They don’t need any permission, once you save that card it’s up to the business to do they right thing. But they have access to your card and can withdraw money when ever they want. I have spoken with customer service. They seem to be brain washed. They continue you tell me it very safe. Didn’t matter how many times,I explain a business just took money out of my account, they didn’t need any authorisation to do it. They continued with it’s traceable, my point is no one should be able to take money out of my account. I sorted it out with the business directly but I didn’t realise this app give businesses access to my card freely . You can’t call and talk to anyone about the app So basically,they told me to delete my cards. I had a few studio that I used. I also had a membership with one of the studio , I had to cancel it. So I’m at a lost, because even if i work out other way to pay. I can’t book classes.