Glofox 4+

Generally ok except for monthly memberships

My studio offers a number of passes that last a month under a monthly membership. If I use them all and want to buy another - or if I want to book ahead for classes that get busy, the app won’t let me buy a new membership because my previous month hasn’t expired. This means I have to email the gym every month to get them to override it manually process my payment. It would be great if you could have monthly concurrent memberships

Buggy, unstable, poorly-coded, not tested properly.

This app is highly annoying. And whatever you do, don’t forget your password. You’ll be waiting ages for the password reset email to arrive.

Developer Response ,

We're sorry to hear about your frustrating experience. We're looking into streamlining the password reset process to ensure prompt delivery of reset emails. Your patience and feedback are invaluable to us as we work on these improvements. For immediate assistance with your account, please email mobilefeedback@glofox.com. We're here to help resolve any issues you're facing quickly.

Really good app… but…

I love the app and the convenience of managing my bookings to fit with what else is happening. But every now and then it partially freezes and doesn’t show the forward schedule. Bookings already in the system remain intact but when new days become available I can’t see them in the app and I miss out on limited bookings. I work around this by deleting the app and downloading it from the cloud, which then shows all sessions available. I now do this routinely once or twice a week to make sure I get the most current timetable. I have an Apple6s with all updates installed. I hope you can write a patch to fix this bug because otherwise I love your work.

Developer Response ,

Thank you for sharing your feedback about the app and highlighting the issue you're experiencing. We're glad to hear that you find the app convenient for managing your bookings.

We apologize for the inconvenience caused by the partial freeze and the inability to see the forward schedule at times. It's important for us to address this issue and ensure a seamless experience for you.

To investigate further and work towards a solution, we would appreciate it if you could provide additional details. For example, when the partial freeze occurs, are there any specific error messages or indications of the issue? Also, if possible, could you provide screenshots showing the problem?

Additionally, it would be helpful to know if you have tried force closing the app without deleting it first to see if that resolves the issue.

Kindly send these details, along with any other insights, to mobilefeedback@glofox.com. Your feedback is vital in helping us diagnose and fix this bug.

Thank you for your understanding and support. We're committed to improving your experience with our app.