Glofox 4+

Premium price for ugly product

Had the worst experience with this company, from a lengthy setup, paying $500 a month just to get the same features my previous (free) app was giving me. Even on the $380 per month package the app was very basic. When then wishing to cancel, I was charged a quarter upfront plus an SMS package fee which I never asked for. I was happy to pro rata this and pay for a month but no negotiations were met and unfortunately will now be out of pocket just for going through the trial period with the product. Much better products out there!

Really good app… but…

I love the app and the convenience of managing my bookings to fit with what else is happening. But every now and then it partially freezes and doesn’t show the forward schedule. Bookings already in the system remain intact but when new days become available I can’t see them in the app and I miss out on limited bookings. I work around this by deleting the app and downloading it from the cloud, which then shows all sessions available. I now do this routinely once or twice a week to make sure I get the most current timetable. I have an Apple6s with all updates installed. I hope you can write a patch to fix this bug because otherwise I love your work.

Developer Response ,

Thank you for sharing your feedback about the app and highlighting the issue you're experiencing. We're glad to hear that you find the app convenient for managing your bookings.

We apologize for the inconvenience caused by the partial freeze and the inability to see the forward schedule at times. It's important for us to address this issue and ensure a seamless experience for you.

To investigate further and work towards a solution, we would appreciate it if you could provide additional details. For example, when the partial freeze occurs, are there any specific error messages or indications of the issue? Also, if possible, could you provide screenshots showing the problem?

Additionally, it would be helpful to know if you have tried force closing the app without deleting it first to see if that resolves the issue.

Kindly send these details, along with any other insights, to mobilefeedback@glofox.com. Your feedback is vital in helping us diagnose and fix this bug.

Thank you for your understanding and support. We're committed to improving your experience with our app.

Went downhill fast

Over the past few weeks, Glofox has made “improvements” that remove functionality and choice for studio owners. I can no longer book or even see classes further than a week ahead, despite the fact my studio owner wants to allow this. It makes no sense that the app creators have not allowed a choice for this, so that individual studio owners can make up their own minds. Currently there is not a night that goes by that I don’t hear at least 1 confused student asking our instructors questions about why something in the app won’t work for them.
This used to be a great app, but they need to step up their game.

Developer Response ,

Sincere apologies for the frustration caused by this. The feedback has been shared with the product team who are always looking to improve your experience, so thank you for taking the time to share the feedback.