myGovID Ratings and Reviews

Email address is more powerful than actual ID

I can’t believe an government app and service claims to make connection to government online services quicker and faster, but actually makes it harder and confusing everyone to get connected. I signed up, and verified all my details to get to highest level. And changed phone, after a long time not using the app, open the app, all gone and just like everyone else left their feedback here, I got frustrated with the app for not able to verify my ID due to I previously verified the same ID with a different email. I tried a few time with a few of my regular emails, but no luck. I think this is stupid, you make it hard for pple to use this service over a email address. How is it possible that an changeable email address can have this much affect or overpower my actual IDs. All IDs and docs to be verified are government issued, I can’t just change it as I please, but I can change my email addresses easily. To have my IDs bounded to an email address is so stupid. Who ever come up with this idea, should be fired, and not to work in government jobs any more. You’re dragging everyone down, you should be making things process faster and easier, not harder and more frustrating. Unbelievable, this is developed country guys, be better. Apple should have negative ratings btw

Terrible app and customer support

If I could give less than 1 star I would. So trying to upload passport and drivers licence would just leave the app loading for ages. After maybe 20 mins it finally said it had timed out. This happened for both my passport and license. Even after timing out, the app showed that I had uploaded them. Although this resulted in my name
Being incorrect in the app. Which should of been verified by my passport and license? After I linked this to myGov it then replaced my name in myGov with the incorrect one, now making me unable to link new services to myGov. I called the myGovID help line and they seemed uninterested in actually helping, instead kept asking why was I installing myGovID. Eventually his suggestion was to delete the app and try creating a new account, even though it clearly says in the app that you can’t do that. Also trying the regular mygov support to get them to fix the name irregularities they were equally unhelpful and told me to contact the ato to have them update my name in their data systems. Even though my name is correct with the ATO. Overall don’t waste your time on this app. Maybe in 10 years they might have got something partially working.

Developer Response ,

Hi, we'd like to look into this further for you. Can you please send an email to 'support@mygovid.gov.au' with your details including a contact number and a preferred time for us to contact you during business hours.

Worst app ever

I had a mygov account which i used last year during the pandemic. All of a sudden i need to make a new one?? Im so confused and frustrated.
I made a “new” account with the same email etc i used last year but trying to upload proof of identity documents is a nightmare!! I uploaded my licence, seemed to be no trouble there. Then i uploaded my passport - i waited for the loading screen for 15 minutes and still nothing. So i closed the app to start again. Now i cant find any of the documents i need to click on to upload but still saying i dont have enough proof of identity. Then i made the huge mistake of clicking “refresh the app”.. now i have to create another account again!!! There is no button to simply log back in only to “create an account”. Why is this? I have never seen an app where you literally have to keep creating an account even though an email address already exists with my information and password in your system. There is no log in button?? Technically the mygovid app already has two accounts of mine. One from last year and one from 2 days ago. Am i honestly supposed to create a third account?!

Developer Response ,

Hi, myGovID is different to myGov, myGovID is your digital identity which makes it easier to prove who you are online - it's like the 100 point ID check but on your smart device. Use your myGovID to log in to selected government online services. You are able to access your myGov account without the need for a myGovID. As you have already created your myGovID in the past all you need to do to regain access is to enter your details the same way you did when you created your account originally, this includes your original email address and the same documents. For a list of services visit https://www.mygovid.gov.au/what-can-i-use-it-for

user for Director ID (only so far)

I had heard the process was ‘not great’ so read ahead on how to be prepared both on the APP & re Dir ID online ex ATO & ABRS. Found some helpful info (Cheers for the info reviewers!). There were 3 ‘gotchas’ for me but not game stoppers: 1) TEN! characters needed for psswd incl upper lower # and special details 2) scan on passport requires a ‘live selfie’ to match passport details (impressive) 3) when I went to complete the ABRS online on ph & linked the APP ID check & entered TFN I got an ‘error’. No error # provided, just ‘call ABRS’. On ph to ABRS they’re asking for ID info... which is already in the APP... I said ‘we’re not doing this (again) we need AU gov systems to work’ so started again this time online on computer. TFN seems to be registered/kept already (IT crowd moment) & I completed process w/out further incident. Got what I needed & process not complicated if you are prepped, so I give APP 5 x * for now. Here’s hoping you have a mostly good experience (too).

Not good enough!!

This is the worst government app I have ever had to use. I tried for a whole day to upload my identification documents with no luck. I just get a message “unable to verify your identity “ and prompted to call the support line. I eventually got through after many hours. The help desk was very kind but couldn’t help me either as the “system was down “ and had been for a “while “. She had no idea when or whether it would ever work again. In the meantime the app will freeze on the “unable to verify your identity” screen and the only way out (as advised by the support line) is to delete and re-install the app!! This is ludicrous and a joke. To make things worse, there is no way to do this on a desktop computer. There is a MyGov website but no app and a MyGovID app but no website!!! I have three post graduate qualifications and can’t manage it. I pity the older folks that can’t work with a smartphone or computer. This is technological apartheid and an absolute disgrace!! It has been three days and I still haven’t been able to upload my identification documents!

I can’t verify my identity to get setting complete

It is so frustrated to try to get the app working. I phoned up the helpline at least 6 times NO body seemed to be able to help me as Every time , I keyed in my eg licence / Medicare cards , the ends results were the same “ Can not identify my identity at this stage “ The worse is “ no body at the helpline seems to be able to help me “ I really do not know what to do now , I really need help but could not get one … Very frustrated I CAN NOW WORK in MyGovID helpline I eventually figured out myself the problem why I could not verify my identities. My account already had an email address for myGovid as I am not sure how it is happened .. I DID not know that the ridiculous App is so rigid that I Had to key in the Same email address for the app to be able to verified my identities. Why the “ Mo***” at the helpline could not advised me this simple step ??

Why the email address is part of the verification of identity?? How many people can remember the email address they had used ?? MyGovID should only identify the personal identities cards etc

Such a horrible app

Developer Response ,

Hi, we're sorry to hear you haven't had a good experience with myGovID. We’re continually looking to improve the myGovID experience. is the app displaying any error codes while your registering? Please visit the website mygovid.gov.au/need-help as this may assist or give us a call on 1300 287 539 and we'll do our best to help you overcome the issues your having.

I cannot apply for a TFN

I need a TFN (Tax File Number) and I have gone through all the steps that seem to be there. Create a account, login on my phone set up the account to the strong stage. Then I try and login on my computer with the password I created not 5 minutes prior and it doesn’t work. What. I have full access to the MyGovID app but cannot login on any other device. I went to try and login to the MyGov app to see if there was any changes. I click on the ‘sign in using MyGovID’ as I know that one is already working (bear in mind this is all on the same device, my apple phone.) and after logging my into MyGovID it asks me for the password, so I reluctantly type in the password I had previously created. And it is ‘wrong’ so after retrying I have been locked out twice (which locks you out for 2 hours) and now my account has been permanently closed. Supposedly it’s super easy to get a TFN but when you click on any links it is just a seemingly never ending circle with no actual tips or helpful information on how to do it.

If I could give it zero star I would.

It’s absolutely garbage. I have to use this stupid app to connect to Centrelink but for whatever the frigging reason it was using my work email address. I guess it was because I HAD TO use this app to notify the govt about change of my work situation coz of my security clearance. Then I can’t connect to my Centrelink coz it uses my personal email. Tried to change the email, your help instructions don’t work. So I tried to set up a different one with my personal email address and then it tells me my passport has already been used to verify another account. What a load of BS. I can’t have multiple email address but I need to have matching emails for different purposes. Just absolutely garbage. Called the help line and to be told they can’t take my call. Just beyond frustration. If I could punch through the screen I would and I normally am not a violent person. It’s just so beyond ridiculous it’s such a joke. And I work in this commonwealth. Just embarrassing.

Problem verifying identity

My GovID won’t accept my drivers licence despite checking multiple times the details are entered correctly. My Medicare is in my maiden name but because the middle name is an initial it won’t cross check against my marriage certificate to prove change of name. So when I try to prove my identify with my birth certificate and marriage certificate that doesn’t work either because the marriage certificate has my Roman Catholic confirmation name as an additional middle name which by definition doesn’t exist when you are born so my confirmation name doesn’t exist on the birth certificate. Therefore MyGovID can’t verify and cross check the birth certificate and marriage certificate. I have no more identity documents to be able to prove my identity. I am a sole trader and now I can’t log onto the ATO portal to submit by BAS statements and have to pay additional fees to my accountant to submit my BAS. This App is too inflexible and you need to have human intervention to sort out these identity verifications as a purely digital method doesn’t work. I have checked the online help and none of them work.

Developer Response ,

Hi Mirary, If you are unable to achieve a Standard ID strength you may be able to gain access to work on behalf of a business with a Basic ID strength. For more information on this process, visit www.ato.gov.au/basicmygovid

Not secure

As a victim of identity theft, I am extra paranoid of criminals using my identity for nefarious purposes. Imagine my surprise that in order to verify one’s identity with this app, all you need is the driver’s licence number (and not even the card issuance number or the string of numbers at the back of the card). I’m 100% sure the criminal who hacked into my phone service provider has my drivers licence number. It is extremely difficult to get service nsw to change the driver licence number so am stuck with this one. Anyway, service nsw reassured me that they would need the string of numbers at the back of the card to verify my identity but this doesn’t appear to be the case for myGovID. Further to this, just out of curiosity, I registered my details with this app using my phone and email, then asked a friend to register MY details using my friend’s phone and email. It worked. This means that even if I have already registered my details with this app, the criminal who has my details can just as easily register my details too and pretend to be me. Oh joy.

Developer Response ,

Hi Jonathan, to register myGovID you will need atleast 2 identity documents to establish a standard identity and these documents can only be registered to one myGovID account. In addition to this, myGovID uses encryption and cryptographic technology as well as the security features in your device, such as fingerprint, face or password. This is to protect your identity and help stop other people accessing your information.