myGovID 4+

Australian Government

Australian Taxation Office

    • Free

iPhone Screenshots

Description

myGovID is the Australian Government’s digital identity app that allows you to prove who you are and sign in to participating government online services.

The myGovID app is different to myGov. You can use the myGovID app to sign in to your myGov account.

Set up your myGovID in three easy steps:
1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Verify your identity to increase your identity strength. There are three identity strengths – Basic, Standard or Strong. Increasing your identity strengths allows you to access more services and better protects your identity.
Increase your identity strength by verifying your Australian identity documents, like your passport, driver’s licence and Medicare card. These documents are checked against existing government records. You can also choose to verify you photo, this is a one-off face verification check, to further increase your identity strength. The app scans your face to check that you’re a real person, the right person and verifying in real time.
You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.
Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.

Your myGovID is unique to you – don’t share it with others.

If you need help or more information visit www.myGovID.gov.au

What’s New

Version 1.10.0

• Improved performance, stability and user experience.
• Minor changes to verify a NSW driver's license.
• Visual updates to some screens.
• Bug fixes.
Find out more and provide your feedback at www.mygovid.gov.au

Ratings and Reviews

1.6 out of 5
9.1K Ratings

9.1K Ratings

Lmw71 ,

Needs work

So I'm told everything has to come through mygov now including documents I need to 'sign' for our business. Fine. Except the mygovid app which worked fine before crashes. So I go through all the troubleshooting. Takes half the morning. No go. Then I ring the helpline and spend another cpiple of hours going through everything expectingthey are getting me back on but then at end of call they say someone will take a look at it within the next 14 days! A private company providing that kind of service would go broke! I have a business trying to set me up with authorisation to do the tax etc and I can't even get into mygov and have to wait two weeks just to get help to login!! Update: I was called back in a couple of days and a gentleman was very helpful in helping me resolve the issue. Turns out it’s related to the problem they are having with not being able to change emails which they said they are working on.

Developer Response ,

Hi, we'd like to look into this further for you. Can you please send an email to 'support@mygovid.gov.au' with your details including a contact number and a preferred time for us to contact you during business hours.
Hi, we're sorry to hear you have not had a good experience with myGovID and we would like to help you. Could you tell us more about any error messages/codes you received?

Julian Amadeo Ocampo ,

Terrible app and customer support

If I could give less than 1 star I would. So trying to upload passport and drivers licence would just leave the app loading for ages. After maybe 20 mins it finally said it had timed out. This happened for both my passport and license. Even after timing out, the app showed that I had uploaded them. Although this resulted in my name
Being incorrect in the app. Which should of been verified by my passport and license? After I linked this to myGov it then replaced my name in myGov with the incorrect one, now making me unable to link new services to myGov. I called the myGovID help line and they seemed uninterested in actually helping, instead kept asking why was I installing myGovID. Eventually his suggestion was to delete the app and try creating a new account, even though it clearly says in the app that you can’t do that. Also trying the regular mygov support to get them to fix the name irregularities they were equally unhelpful and told me to contact the ato to have them update my name in their data systems. Even though my name is correct with the ATO. Overall don’t waste your time on this app. Maybe in 10 years they might have got something partially working.

Developer Response ,

Hi, we'd like to look into this further for you. Can you please send an email to 'support@mygovid.gov.au' with your details including a contact number and a preferred time for us to contact you during business hours.

Avadore321 ,

Worst app ever

I had a mygov account which i used last year during the pandemic. All of a sudden i need to make a new one?? Im so confused and frustrated.
I made a “new” account with the same email etc i used last year but trying to upload proof of identity documents is a nightmare!! I uploaded my licence, seemed to be no trouble there. Then i uploaded my passport - i waited for the loading screen for 15 minutes and still nothing. So i closed the app to start again. Now i cant find any of the documents i need to click on to upload but still saying i dont have enough proof of identity. Then i made the huge mistake of clicking “refresh the app”.. now i have to create another account again!!! There is no button to simply log back in only to “create an account”. Why is this? I have never seen an app where you literally have to keep creating an account even though an email address already exists with my information and password in your system. There is no log in button?? Technically the mygovid app already has two accounts of mine. One from last year and one from 2 days ago. Am i honestly supposed to create a third account?!

Developer Response ,

Hi, myGovID is different to myGov, myGovID is your digital identity which makes it easier to prove who you are online - it's like the 100 point ID check but on your smart device. Use your myGovID to log in to selected government online services. You are able to access your myGov account without the need for a myGovID. As you have already created your myGovID in the past all you need to do to regain access is to enter your details the same way you did when you created your account originally, this includes your original email address and the same documents. For a list of services visit https://www.mygovid.gov.au/what-can-i-use-it-for

App Privacy

The developer, Australian Taxation Office, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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