iPhone Screenshots

Description

myGovID is the Australian Government’s Digital Identity that allows you to prove who you are when accessing government online services. Verify two Australian identity documents such as your driver’s licence and passport to increase your identity strength and unlock government online services when and where you want.

Once set up, you can use your myGovID for personal or business matters, or both.

Set up your myGovID in three easy steps:

1. Download the myGovID app
2. Enter your details – including your full name, date of birth and a personal email address that only you have access to.
3. Add your identity documents – your details are checked against existing government records to verify your identity. Choose two of the following Australian identity documents to add (your name must match on both):
- driver’s licence or learner’s permit
- passport
- citizenship certificate
- ImmiCard
- visa (using your foreign passport)
- birth certificate
- Medicare card – once you verify one of the documents above in the app, you’ll have the option to add your Medicare card.

If you’ve had a change in name, you may be able to use a change of name or marriage certificate to verify this.

You need to be 15 years or older to set up a myGovID. However, age restrictions may also apply to use some government online services. To find out if you’re eligible to use a particular service, check its terms of use.

Your personal information won’t be shared without your permission - putting you in control. myGovID is accredited under the Australian Trusted Digital Identity Framework which strictly controls how your identity data is collected, stored and used. It uses encryption technology as well as the security features in your device, such as fingerprint, face and password. This is to protect your identity and help prevent other people accessing your information.

Your myGovID is unique to you – don’t share it with others.

If you need help or more information visit myGovID.gov.au.

What’s New

Version 1.7.3

- Bug fixes

Your feedback is important, and helps us improve the myGovID app. Find out more and send us your feedback at www.mygovid.gov.au

Ratings and Reviews

1.7 out of 5
1.9K Ratings

1.9K Ratings

Lmw71 ,

Needs work

So I'm told everything has to come through mygov now including documents I need to 'sign' for our business. Fine. Except the mygovid app which worked fine before crashes. So I go through all the troubleshooting. Takes half the morning. No go. Then I ring the helpline and spend another cpiple of hours going through everything expectingthey are getting me back on but then at end of call they say someone will take a look at it within the next 14 days! A private company providing that kind of service would go broke! I have a business trying to set me up with authorisation to do the tax etc and I can't even get into mygov and have to wait two weeks just to get help to login!! Update: I was called back in a couple of days and a gentleman was very helpful in helping me resolve the issue. Turns out it’s related to the problem they are having with not being able to change emails which they said they are working on.

Developer Response ,

Hi, we'd like to look into this further for you. Can you please send an email to 'support@mygovid.gov.au' with your details including a contact number and a preferred time for us to contact you during business hours.
Hi, we're sorry to hear you have not had a good experience with myGovID and we would like to help you. Could you tell us more about any error messages/codes you received?

Miray and Stew ,

Problem verifying identity

My GovID won’t accept my drivers licence despite checking multiple times the details are entered correctly. My Medicare is in my maiden name but because the middle name is an initial it won’t cross check against my marriage certificate to prove change of name. So when I try to prove my identify with my birth certificate and marriage certificate that doesn’t work either because the marriage certificate has my Roman Catholic confirmation name as an additional middle name which by definition doesn’t exist when you are born so my confirmation name doesn’t exist on the birth certificate. Therefore MyGovID can’t verify and cross check the birth certificate and marriage certificate. I have no more identity documents to be able to prove my identity. I am a sole trader and now I can’t log onto the ATO portal to submit by BAS statements and have to pay additional fees to my accountant to submit my BAS. This App is too inflexible and you need to have human intervention to sort out these identity verifications as a purely digital method doesn’t work. I have checked the online help and none of them work.

Developer Response ,

Hi Mirary, If you are unable to achieve a Standard ID strength you may be able to gain access to work on behalf of a business with a Basic ID strength. For more information on this process, visit www.ato.gov.au/basicmygovid

jonathan.koay ,

Not secure

As a victim of identity theft, I am extra paranoid of criminals using my identity for nefarious purposes. Imagine my surprise that in order to verify one’s identity with this app, all you need is the driver’s licence number (and not even the card issuance number or the string of numbers at the back of the card). I’m 100% sure the criminal who hacked into my phone service provider has my drivers licence number. It is extremely difficult to get service nsw to change the driver licence number so am stuck with this one. Anyway, service nsw reassured me that they would need the string of numbers at the back of the card to verify my identity but this doesn’t appear to be the case for myGovID. Further to this, just out of curiosity, I registered my details with this app using my phone and email, then asked a friend to register MY details using my friend’s phone and email. It worked. This means that even if I have already registered my details with this app, the criminal who has my details can just as easily register my details too and pretend to be me. Oh joy.

Developer Response ,

Hi Jonathan, to register myGovID you will need atleast 2 identity documents to establish a standard identity and these documents can only be registered to one myGovID account. In addition to this, myGovID uses encryption and cryptographic technology as well as the security features in your device, such as fingerprint, face or password. This is to protect your identity and help stop other people accessing your information.

App Privacy

The developer, Australian Taxation Office, indicated that the app's privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller
Australian Taxation Office
Size
88.4 MB
Compatibility

Requires iOS 10.0 or later. Compatible with iPhone 5S, iPhone 6, iPhone 6 Plus, iPhone 6S, iPhone 6s Plus, iPhone SE (1st generation), iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE (2nd generation), iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPad Air, iPad Air Wi‑Fi + Cellular, iPad mini 2, iPad mini 2 Wi‑Fi + Cellular, iPad Air 2, iPad Air 2 Wi‑Fi + Cellular, iPad mini 3, iPad mini 3 Wi‑Fi + Cellular, iPad mini 4, iPad mini 4 Wi‑Fi + Cellular, iPad Pro (12.9‑inch), iPad Pro (12.9‑inch) Wi‑Fi + Cellular, iPad Pro (9.7‑inch), iPad Pro (9.7‑inch) Wi‑Fi + Cellular, iPad (5th generation), iPad (5th generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (2nd generation), iPad Pro (12.9‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (10.5‑inch), iPad Pro (10.5‑inch) Wi‑Fi + Cellular, iPad (6th generation), iPad (6th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch), iPad Pro (11‑inch) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (3rd generation), iPad Pro (12.9‑inch) (3rd generation) Wi‑Fi + Cellular, iPad mini (5th generation), iPad mini (5th generation) Wi‑Fi + Cellular, iPad Air (3rd generation), iPad Air (3rd generation) Wi‑Fi + Cellular, iPad (7th generation), iPad (7th generation) Wi‑Fi + Cellular, iPad Pro (11‑inch) (2nd generation), iPad Pro (11‑inch) (2nd generation) Wi‑Fi + Cellular, iPad Pro (12.9‑inch) (4th generation), iPad Pro (12.9‑inch) (4th generation) Wi‑Fi + Cellular, iPad Air (4th generation), iPad Air (4th generation) Wi‑Fi + Cellular, iPad (8th generation), iPad (8th generation) Wi‑Fi + Cellular and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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