ServiceWA 4+

G2G link broken

Was able to link vaccination certificate and SafeWA checkin with no issues at all, however keep in mind you need to have myGov ID set up to log into anything on this new app. The issue is with the g2g tab, when selecting log in or create g2g account, am able to accept on the next screen where it lists how your information is used, then it takes you to a screen where it asks you to confirm your email and continue, the text box where you need to input your email to confirm appears to be broken as it’s not possible to select it at all, and the continue button is also broken, the only options you can click on this screen are the X to exit and the back button. This would suggest that there may be a bug/broken link with the g2g pass tab on the app. Would love if this could be reviewed and the bug/broken link fixed, other than that it’s a half decent app, I can imagine anyone who isn’t technologically literate would have issues setting it up though.

Developer Response ,

Thank you for your feedback on the ServiceWA app. We are sorry to hear you were having issues linking your G2G pass. Customers use a private email to login to myGovID , therefore if you are using a work email for your G2G account you can continue to use the G2G Pass app. Alternatively, please visit https://g2ghub.com.au/help-centre and create a support request to have your G2G email changed to be the same as your ServiceWA email.

Make checkin history visible please!

I know a lot of people are having dramas setting this app up but it took me about 10 minutes and I didn’t have too many problems. Just needed a little bit of patience. What I really want to see now that we are starting to get more and more exposure sites around the State is the ability to go back in the app to past check ins. I have just had an experience where I had visited an exposure site, but I was having trouble remembering what time I was there. My bank statement confirmed I was there on the day but it didn’t give me a time. Anyway, hours later, after going through phone and text message history, my husband and I think we’ve worked out that I was there roughly 5 minutes before the exposure time…!! Bit too close for comfort. It would make it so much easier for the user if they could just scroll back through their check-in history on the app. I don’t want to be waiting around to see if I get a phone call from the health department. Let people be responsible for their own well-being.

EDIT: Thanks for adding it into the next app update, hopefully we won’t ever have to use it again! :D

Developer Response ,

Thank you for your feedback. We agree this would be great information to have on hand, and have added in the 1.1 build of the app.

iPhone 6

If you have an iPhone 6 don’t bother. It comes up with an error message and the ATO phone number to contact. What a joke. I’ve emailed and contacted the helpline. No reply via email and when I spoke to a person on the helpline there response was a scoff and laugh. So there wipes out a chunk of the population of potential users. Trying to do the right thing throughout this whole pandemic and it gets you nowhere. Get jabbed three times and it still won’t be enough. You want people to use it, make it usable. And as far as every state has a different app, are we one country or what? Do other large countries segregate their population with different rules. Not download a different app depending on what state you are in. One country, one app. I know Mr McGowan would prefer we don’t leave and no one comes here but have we turned into a Communistic/dictatorship state in an attempt to cover up the failing health system and fill people with fear to hide and delay the real issues. In two years the only thing that has been done is close borders and make vaccination mandatory and now bullying people to make them have it otherwise they can’t go out. Is it not that individuals choice to put themselves at risk if they choose not the have the jab. This app is just the icing on the cake.