Oneflare for Business 4+

Good concept but need fine tuning

The concept for this app is good, but there are some short falls from the business owner’s side. I have quoted on a number of jobs but not received one job yet. The last one I requested a refund as the job offerer changed her mind and decided not to use anyone from the app and use a brick and mortar business. I heard nothing back from Oneflare. If you’re a new small business the costs of quotes soon add up with little or no return. I would prefer more characters to write my quote and sometimes feel my brief just doesn’t give enough detail to do me or what I offer justice. I am a personal trainer and I’d also like to see additional fields such as the age and gender of the person to see if they fall within the ranges I specialise in. I’m also guessing there may be people who quote for a job at a very low price to get the job, but this is undervaluing the industry. This could go across all industries. If the person asking for the quotes doesn’t fully understand what is involved and just wants a cheap job, they’ll get the cheapest and this can have a flow on effect , devaluing the industry. Oneflare needs to help the business owners as much as they help the people looking for jobs to be done.

Good concept poor execution

I would have to say that on the surface it looks great but reality it’s no better than airtasker. Oneflare say that they don’t want people picking on price but the system is directed that way. I asked some of the many quotes I sent why I didn’t get it and try all cane down to price and reviews. You can’t get reviews unless you win quotes , you can’t win quotes unless you are cheapest with good reviews.
A person that has no qualification but has an ABN and basic insurance can always undercut and win without any integrity. If someone takes a week to respond you loose your money because of the 3 day policy for refund. I’ve spent $150 and had $0 in return. I always try to call the person, send a text to get a response and they can still take a week or more.
Fix the review policy, I have clients in my business that would leave a good review but don’t need Oneflare to do so. Fix the business qualification process so real businesses can only quote, not sham hobby want to be.
I will be cancelling my subscription.

Developer Response ,

Hey Bundytbear, Thanks for your feedback, I'm sorry to hear you have had a poor experience thus far and I'm hoping I can assist you with your account.
You can actually request reviews from external customers via your profile page by using the link within the "Invite Customers To Review Your Business" section. As you say, reviews are really important as customers that want to hire a quality business look for reviews and qualifications before checking price. I'd really appreciate if you could contact your account manager or the support team via support@oneflare.com.au so we can assist you with your account.

Undercutting

Hi, the feed back I’ve received from people looking for bookkeepers on this site has been, there is a certain number of bookkeepers on this site that under quote jobs and then say it takes more than double the time to do the job. I’m a fully qualified accountant who offers bookkeeping services and quote my normal hourly rate which is higher than $30… When and if I do get passed this initial contact and asked to quote the hours it will take me to do the job I’ve been told it’s usually half the time the other people are quoting, in the long run I actually work out cheaper and I’m fully qualified. It’s an insult to our profession and these cowboys are ripping people off.