Service.com.au 4+

Service Australia review

I found it was very easy to post my job on the site and I received quite a few responses. I was able to choose one from these.

Rip off company

I decided to sign up with these guys after wanting to go out on my own in steel fabrication. Kyal was very prompt and helpful and extremely quick to have me pay the 1100 dollar subscription fee. After 2 weeks of leads that were either not worth my time or not related to my industry I decide to call up and put in an application for a refund as per there there policy wich doesn’t have a legal standing anyway. While speaking to Kyal about it and the lack of work that I was chasing I said I want to apply for a refund to wich he immediately replied they don’t do refunds. Even after speaking to him about the lack of service provided and that they were ripping me off 1100 dollars he said that someone would be in contact with me about it but over a month and a half later no contact and still out of pocket 1100 dollars. (not to mention my partner and I have a 9 month old and twins on the way so 1100 dollars is nothing to joke about.) all I want is my money back for services not provided but they straight up refused. Do not waste your money on this rip off service. I will be contacting the ACCC about them and consumer affairs…

Developer Response ,

JT-151, we're truly sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be when things don’t meet expectations, and we want to assure you that we're committed to resolving this. Please reach out directly to our customer service team at 1300 523 787, and we will do our best to address your concerns and find a satisfactory solution. We value your business and hope to assist you further.

Zero Leads, Pushy sales people and no refunds beware

Candice was the sales person who front the start was pushing me to go for the 12 month contract because it was so much more of a discount than the 3 months, but it persisted and signed up for the 3 months and didn’t get a single lead or job for in for 7-8 weeks
At which point I called them to ask if there’s an issue with my profile or a reason why I haven’t seen a single result from my $700 odd dollars and Candice just said everything’s fine just keep waiting for leads. At which point I said I’ve waited 2 months out of my 3 for a single lead and would like to partial refund as I don’t want to keep waiting for nothing for the last 30 days. At which point she said they cannot as I’ve agreed to this contract. Candice only verbally told me over the initial sales pitch that there “plenty of jobs” “plenty of customers” . They are extremely scammy and Candice shouldn’t be able to sleep at night doing this to so many people. Pathetic Australian people scamming Australian small businesses trying to get more work for themselves

Developer Response ,

Hi N1cknamr83927,

Thank you for sharing your detailed feedback regarding your experience with our service. We sincerely apologise for the frustration and disappointment you have faced during your time with us. It’s our priority to ensure every user feels supported and valued, and we regret that we fell short in your case.

We understand how disheartening it can be to invest in a service and not see the expected results, particularly after your commitment of $700. Your experience of not receiving any leads within the first couple of months is certainly not what we aim for, and we appreciate you bringing this to our attention.

We also want to address your concerns regarding the communication you had with Candice during the onboarding process. We strive for transparency, and it is concerning to hear that you felt misled. It's crucial that our users feel informed about what to expect, and we will be reviewing our training and support protocols to ensure that all information conveyed aligns with our users’ experiences.

We value your insights as they help us improve our services and support. If you have not already done so, we strongly encourage you to reach out to our customer support team directly. We are here to assist you and want to make sure that your concerns are addressed in a timely and satisfactory manner. Your feedback is essential to us, and we genuinely want to resolve this issue for you.

Thank you once again for your input. We hope to regain your trust and demonstrate the quality of service we strive to provide.