Screenshots

Description

A smarter phone system for trades & services. Take & action client calls efficiently, professionally, anywhere. See which client is calling and their job history. Convert recent calls & voicemails to new jobs. Simplify call diversion after hours. Route business calls to multiple staff, simultaneously. Transfer between staff. Record & transcribe calls, and more.

ServiceM8 Phone extends the power of your ServiceM8 job management with a smart cloud phone system, enabling you to provide great customer experiences, streamline phone call workflows, and drive productive outcomes from phone enquiries.

Provide next-level customer service

With caller identification, any team member can greet clients by name, instantly see their active quotes and work orders on screen, and efficiently action the call’s outcome in ServiceM8.

Make calls more efficient & productive

Streamline phone call workflows, actions and outcomes. Open the client’s active ServiceM8 jobs, create a new job directly from an active or recent call, or record a Call Summary to an existing job’s Diary.

Work remotely

Route business calls to multiple staff members, simultaneously. Staff can make & receive calls from anywhere on iPhone, iPad, or online through the ServiceM8 dashboard & Chrome extension.

Give clients a single point of contact

Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling.

Gain visibility of phone calls across the business

See incoming calls, missed calls and voicemails from anywhere.

Simplify after-hours call diversion

Incoming calls to your business after hours automatically divert to the team member On Call, or a custom voicemail message.

Enhance team communication & call handling

Quickly call other team members in the business, and efficiently transfer clients on the line to another staff member, from anywhere.

Record & transcribe calls

Improve quality assurance and job history with call events, durations, recordings and transcripts automatically saved to the ServiceM8 job card they’re related to.

Manage enquiries efficiently

Text a booking form to a caller in a few taps while they’re on the line, so they can enter their own details and submit the enquiry online, arriving in your ServiceM8 Inbox.


ServiceM8 Phone is a companion app to ServiceM8 job management software. A ServiceM8 account configured with ServiceM8 Phone is required in order to log in to the ServiceM8 Phone app.

What’s New

Version 2.0.3

Minor fixes and improvements

Ratings and Reviews

2.6 out of 5
14 Ratings

14 Ratings

cpianto ,

Limited functionality

Once you sign up for SM8 phone, tapping the client phone number always opens this app. If your service is only 3G, this doesn’t work very well. Would be much more usable if we could choose whether to call a client from SM8 Phone or using the normal phone app.
We live in a country town and more than half the time we don’t have solid data coverage.

Would also be nice if it allowed admin app users to change settings, such as switching between on-call and message bank, etc.

Developer Response ,

Hey thanks for the review and constructive feedback cpianto.

Being a VoIP phone system, ServiceM8 Phone does require solid internet connectivity and speed, so if you don’t get 4G coverage (or at least consistently high 3G coverage), then you won’t have the kind of bandwidth needed to use ServiceM8 Phone the way it’s designed. The good thing is that telco coverage and data speeds will keep improving in future.

Regarding managing on-call vs. voicemail settings in the app, it depends on what you’re wanting to do.

If there are times when you don’t want to be disturbed during the day, you can turn off your availability to receive external calls in the ServiceM8 Phone app (in More > Status, and there are options to stop accepting calls for a certain amount of time). If you’re the only staff member in the Business Hours Call Group, external callers will then be sent to voicemail.

If you just want to change the staff member on call after hours, you can set who is On Call at any given time via the main ServiceM8 app (in More > Staff, tap the relevant team member, then ‘Set on call’).

If you’re referring to the ability to set whether phone calls after hours go to the Staff Member On Call, or Send to Voicemail, then yes, this can only be toggled in your ServiceM8 Phone settings online — it’s not in the app because it typically doesn’t change often, but we appreciate this might not be the case for your business.

Cheers,
Michael
ServiceM8 Team

Brynzlo ,

Brilliant

This has changed the way I do business and saves me hours each month. As a solo operator that is huge!

Simple to set up and use with only the occasional drop out or bad connection (no more than I get with normal mobile service) and the ability to automate or streamline much of the booking process.

Calls are recorded so you always have a record of what was said and can come back to info you may need to check. That is invaluable when doing admin on the road and during jobs.

One feature that would be handy is the ability to add a call to an existing job instead of sending it to inbox. I often make calls to contacts not entered on the job card that I would like stored on the job anyway.

Awesome app that I recommend to anyone running a business in an area with normal mobile reception coverage.

Keep up the great work!

Elliott Mango ,

Very Unstable

This app could have so much potential but is very buggy, I’ve been using it now since it first came out and calls constantly drop out and I’m having to recall customers multiple times, features seem to play up on it quite regularly. Service m8 is amazing, however the phone app needs much more work done to it.

App Privacy

The developer, Eroldawn Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

  • Siri

    Get things done within this app using just your voice.

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