RAMS Financial Group Pty Ltd 4+

This app is easy to use, convenient and well presented. Everything I need is there for me to access with little hassle and the Touch ID login makes life so much easier.
HOWEVER- I can’t enjoy any of this anymore as the app is consistently crashing! I just wanted to log in and check my account balance and in that space of time the app completely crashed 3 times! It’s also very slow to log in now, usually crashing just after I type in my password.
Please PLEASE update this app ASAP or do something! 🙏🏻

I’d love to be able to say good things about this app, but there’s so much wrong with it, I just can’t.

When I make an EFT payment to a payee, it gives me the option to add a reference for me (eg Pest Control), and a payment for the payee (eg invoice 123). The references are never applied correctly - they are transposed, the payee either gets the one intended for my account, or nothing at all. I never know what is going to show up on both mine and the payees account. This is just ridiculous.

When scrolling through the transactions, if I ‘load more transactions’, this freezes the entire app and I have to close it and start again. And I can never look at any previous transactions to what is showing on the screen, as it happens every time.

If I want to amend a regular bpay or eft payment, I cannot amend it. I have to delete it and start again.

Sometimes the running balances don’t add up. Displaying the wrong amount, and transactions which are not mine appear and doesn’t matter I report them, they don’t disappear. Eventually the actual balance corrects itself, but this is so unreliable.

They’re making enough money in interest payments from us - even in these lean times - and they should be putting some of this into developing the app. Seriously they should fire whoever created it and get someone who knows what they’re doing.

As soon as I am able to refinance when my fixed rate is over, I’ll be outta here.

This app before was quite basic but did the job. Since the update it always crashes. It doesn’t show recent balances, you always have to “retry”. Previously I could set up payments to come out automatically or I could postpone one payment and pick it up again on another day/date. Now I have to delete all of my BPay info and redo them if I want to amend any info. But the thing that annoys me the most is when I do a manual BPay payment, the app doesn’t even tell me who I’ve paid! It just comes up as BPay. I’m now looking to take all of my banking to another institution. I’ve only given one star as I can’t leave zero stars. This app really needs an overhaul.