Remitly: Send Money & Transfer 4+

Customer service representatives

Today is my first time to use Remitly and I honestly had some doubts if this will gonna work smoothly. But I did try anyway. Then the very moment I clicked send, the app showed the transfer details with my fund being on hold. (I was like What?!?!?!) The app says they were not able to verify some information about me that’s why. I tried and tried and tried to call customer reps but failed. Was then starting to get frustrated. Okay, I will give it another call. Booom! Someone answered. His name was Victor (don’t know if correct sorry). At the end of the call I was extremely amazed about his level of support and genuine willingness to help. He guided me all the way to resolve the issue. He even told me not to drop the call to ensure that my problem will be fixed before my call is finished. He referred to another rep her name is Crissy and was also extremely friendly and helpful. Wow! Remitly has wonderful crew 😊 Despite the problem at first, I am very satisfied and happy. Thank you Remitly!

Developer Response ,

Hi Lemuel. We hope this message finds you well. Thank you so much for your kind words, and for taking the time to leave a review. We're glad to hear you enjoyed our service!

Would Rate 0 if I Can

The customer service representative saulo/saolu is very arrogant and not helpful, not willing to tell me the reason why my transfer was declined and said that “Remitly MERELY relys on family and friends recommendations” after I said I wasn’t satisfied with the service and would not recommend my family and friends to use it. Even more, right after saying that, he/she directly ended our live chat without waiting for my response. And as a result, unfortunately I couldn’t download the chat history, otherwise I would be more than happy to remember the name of this customer service representative clearly and show you how rude I was treated.
I am keep my words by sharing my experience with Remitly especially the customer service experience on google review, app review, trust pilots review and with my friends and family. If Remitly only values business customers who transfer a large amount of money in one transaction, why bother to ask us to refer our friend and family by advertising the bonus??? To me, $20 referral bonus wouldn’t be attractive enough to ignore the disgusting experience with your customer service representative Saulo or Saolu.
If you are thinking about engaging the service of Remitly, THINK TWICE, unless you are fine with not being respected by them.

Developer Response ,

Dear AmyC0503,

We really appreciate you for taking the time to share your experience with us. We are deeply sorry for what happened to you in regards to your transfer and the interaction you had with one of our representative.

We would like to review all the details as of why your transfer was declined and provide you with all of the information you needed to know.

Remitly’s priority is to advocate for its customers to find ways to deliver our promises, that is why we would like to hear more from you, kindly, log in to your Remitly account and chat with us directly at http://remit.ly/143d2yr, we will do what we can to make this right.

Seamless money transfer experience with the Remitly

Remitly has been an absolute game-changer for my international money transfer needs. From the ease of setting up an account to the quick and secure transfers, every aspect of their service has exceeded my expectations.

The user interface is intuitive and user-friendly, making it incredibly simple to initiate transfers even for someone like me who isn’t particularly tech-savvy. I appreciate the transparency they provide regarding fees and exchange rates, allowing me to make informed decisions without any hidden surprises.

One of the standout features for me is the speed of transactions. Whether I’m sending money across the globe for personal reasons or business transactions, Remitly ensures that the funds reach the recipient promptly, often within minutes.

Moreover, their customer support team has been exceptionally responsive and helpful whenever I’ve had questions or needed assistance. It’s reassuring to know that there’s someone available to assist 24/7, ensuring a smooth and hassle-free experience every time.

Overall, I highly recommend Remitly to anyone in need of reliable and efficient international money transfer services. They have truly simplified the process and set the standard for excellence in the industry.