Roborock 4+

It has been fairly easy to use but when something goes wrong it’s not easily fixable. My issue has been that the docking station on the map for no reason at all gets moved to another room which would result in “Dock not found”. When that happens, one has to send the robot out for a full clean and hope it recognise where it is and even when it hits the docking station it still does not know that’s the docking station is because the map says it’s somewhere else. This happens daily wit my unit. I think it could easily be fix if user is able to manually change the location of the dock on the map to its correct position or the docking station should have some sort of homing beacon for the robot so it knows where to go to.

Latest update - vaccuum is getting more confused with layout than after the most recent update. Can only add section to a clean, not a room. Keeps going into other non selected rooms. Re-mapped part of the rooms/house so I’ve had to restore a saved map. Map that restored was so old, before any rooms were named and aligned. I can literally go into the cleaning schedule and see my map it cleaned from yesterday, but it’s now restored it to a shell. Soooooo annoying!!!

I switched internet providers and got a new wifi modem. Spent hours trawling the internet, changing router settings, changing to 2.4Gh, following roborock instructions with no luck. Luckily I had my old modem so I’ve been having to use this to be able to use my roborock. For such an innovative product, this is pretty poor in this day and age!! It would also be good if there was a restart/rescan function. If it scans incorrectly and thinks it’s in a different area on starting a clean, it continues to clean and remaps the house. Have to restore the backup map, and restart the clean to fix!

I’ve had to swap to use the Mi Home app, as this app says my device is offline (it’s connecting perfectly fine in the Mi Home app). Support team said I need to completely reset my robot to factory settings & start again; this is terrible support.

Can I suggest that you will eliminate a lot of pain/friction users like I experience when this occurs (I’ve seen countless others on Facebook also asking for advice on how to fix this), if you can come up with a way that lets us save our treasured maps to our account instead of to the device itself, so that if we need to reset we can restore our map/s back to the device from our account once it’s reset & restored.

The device itself is a god send, and the functionality you’ve developed & enhanced upon since I got mine, are why I would still overall recommend your business.