Romano's Pizzeria 4+

Unauthorised payment

App took payment from credit card when I had only been checking prices. I did not proceed to payment page and did not confirm payment type. The pizza shop phoned me 2 hours later to tell me my pizzas were waiting. $107 wasted as I no longer needed the pizza nore could I get there to collect my cold pizza. Manager refused to speak to me. This has put me off ever buying from Romanos again I get the impression this has happened to others.

Checkout is not working

The app is quite problematic. It is slow to use (used both my phone and my girlfriend’s and it was slow on both), and checking out didn’t work for me. I called the store to try to get my 20% off app only promotion because the app not working wasn’t any fault of mine, and they didn’t try provide a 20% off discount on call anyway to make up for this inconvenience.

Developer Response ,

Thanks for reaching out, we have identified an issue where the Checkout could malfunction and have fixed the problem in a recent update. The 20% promotion is tied to the app and has to go through that system so couldn't be handled in-store, sorry for the inconvenience!

Could you please email support@bitebusiness.com so we can ensure you can still claim the discount? Thanks again for letting us know

App not checking out

Ended up going to a different pizza store tonight because we couldn’t get the app to work. Will try again another time.

Developer Response ,

Hey Mac, we recently did an update that fixed an issue preventing some users from using the app properly. You should now be able to use the app as expected and feel free to drop us a line at support@bitebusiness.com if you need anything. Cheers, Andrew