Samsung Health 4+

The latest update for this app was great, thanks for including HR under the metrics when you have a Gear Fit 2 Pro connected. I'm looking at this app more than I look at my Apple Health app (because I want to buy a Gear Fit 2 Pro at some stage). Is there any chance you guys could add in stress and floors climbed into the metrics? And SPO2? Unless that's not possible due to the limitations of the iPhone (since it doesn't have a red light sensor like your phones do).

Anyway, thanks for working on this app for iPhone users, it is much appreciated!!!

Update: Thanks for sending me an email Samsung! The iPhone has a built in barometer, so that's why I wondered if you could build in floor tracking but it's good to know that it will work if you connect a Gear Fit 2 Pro. Thanks for following up on the stress and SPO2 measurements, there are apps that use the flash and camera to calculate heart rate on iPhone but I'm unsure if you need a special red light sensor like the one on Samsung phones to measure SPO2. Once again thanks for looking out for us iPhone folk, some of us are definitely intrigued by your wearables lineup!

Dear Bonesmasher,
Thanks a lot for your feedback. Floors tracker is already supported. This tracker is enabled automatically if you sync with your Gear device and some floor data is recorded. We will take a note about Stress and SPO2 and pass to our development team.
(you are right that iPhone does not have a heart rate sensor)
We hope to bring new features to our application and we believe you will like them.
Thanks again for your feedback!

I purchased the new iPhone 11 Pro and researched well and purchased the 42mm Samsung galaxy watch after being assured they were compatible with iPhone and the Samsung health app. After spending much time on live chats with Samsung and speaking with Telstra it actually looks like my watch will not sync with the Samsung health app on iso (13.6). The watch connects with the wearables app and to the iPhone via Bluetooth but not with Samsung health. Very disappointed.
Can u pls update the app to allow compatibility with iso 13.6!

As stated above, the issues is not connecting the watch to the iPhone 11 Pro. I did as u stated above but the issue is connecting and syncing the watch to the Samsung health app. Even though the phone and watch are connected, when I search for the watch in the app it says no device connected. It’s the app that needs updating to be compatible with the watch!

Have tried all of these suggestions again and went to the link also u sent. Still nothing. As far as I can see I should be able to connect having iOS 13.6. Is there some way someone can contact me regarding this issue or confirm if my device is infact even compatible with iOS?

Dear user, we apologize for the issue. Please report it through the app Contact us with System log and Screenshot to the development team. You can Watch this video to learn how: https://youtu.be/DdRm1AG7JuM
(Samsung Health: Sending Error Report).
Thank you.

This app constantly disconnects from the watch and this is worse since the last update. Any time I want to take a look at my health data, the app says “no wearable device connected” and I have to reboot the watch in order for it to connect and transfer data. Every time now. It is ridiculously inconvenient to the point of defeating the purpose of having a wearable device with a “syncing” app.

I understand the limitations of staying connected to a Bluetooth device in the iOS environment, but that’s not really the issue. The frustrating thing is that the app will not recognise the watch on opening the app and a reboot is required for them to talk. I shouldn’t have to reboot the watch every time - it’s absurd. I doubt it’s an issue with connecting to the phone because the Samsung Watch app does not suffer the same issue; it stays connected just fine. This Health app is the problem.

I’d give the app four or five stars if it stayed connected as the features are quite good. However, those features are near useless if it will not retrieve the data.

Hello user, it is really unfortunate to hear that. Try the following steps to resolve it:
1. Update your Wearable software. You can watch this video to learn how:
https://www.youtube.com/watch?v=zpcFhVWfhX4
(Update software on your Samsung smartwatch without a phone | Samsung US)
2. Go to your phone’s Settings and scroll down to apps; toggle on Background App Refresh for both Samsung Health and Galaxy Watch app.
Let us know how it goes. Stay healthy and safe.