Samsung Galaxy Buds 4+

After multiple times of unsuccessfully trying to connect with my new 2020 iPad Pro, I am writing this review. I have the Buds+ bought earlier this year. My first problem earlier in the year was connecting with my iPod touch (newest one) - the app is not compatible with it. I contacted Samsung support and they were hopeless and told me to go into a store - the closest to me is 2 hrs drive and, oh, COVID19! Then I had connectivity problems putting my phone into my bag - it wouldn’t connect properly and was crackly. One day my audiobook kept stopping. As others have said, they are very sensitive to touch, and by adjusting them, I skip songs or book chapters. Never a problem with Bose, connection has always been fine. As I said, this new connection problem, with the new iPad Pro just tipped me over. In Bluetooth it shows them as connected, and they show up on the app on the iPad Pro when I open the case, I’ve updated the software, but on the iPad it says the iPad can’t be found! Waste of money. They look great though... I won’t contact support, given the problems I had with them before.

We are really sorry about the troubled experience you have had. The iPad Pro 4 should be supported. It's very unusual for the app not to find the Galaxy Buds+. There's no need to worry though. Lets try some troubleshooting methods then shall we?
1. First, you need to reset the Buds+. Open the Galaxy Buds+ App. Then go to General and tap on Reset earbuds > Reset.
2. After the Buds+ reset, close the app and close the Buds+ case with the Buds+ in it.
3. Open the case after sometime, then go to your iPhone Settings> Bluetooth> Connect with Galaxy Buds+
4. Open the Galaxy Buds+ app and Start the journey> Select Galaxy Buds+...LE> Connect.
That should do it, now you should be able to get sound through the Buds+.
We'd advise you lock the buds touchpad to avoid accidental touch for now. Please let us know how it goes, thank you.

After spending a great deal of time on live chat and following every instruction such as, Turn phone on/off Bluetooth on/off Buds reset, numerous times Bluetooth says I am connected so I go to my audio book and it continues to play through my phone. I have followed ALL instructions still won’t play I know they are working and 100%charged Latest versions on both phone and app. I know my phone is capable of accepting as this is now my third set of buds, they have been lost, flushed and gone through the washing machine It’s not me or my mobile, think I have a lemon.

I have solved the problem. It was this simple which you should include with your problem solving instructions

Delete the app from your phone and App Library download again follow the on screen instructions and your connected. This I only learnt from you tube, maybe your call centre need some better training

Dear user, we apologize for the inconvenience but could you please let us know your Buds and iPhone model? Please note that this application is for Galaxy Buds+ & Live which works with iPhone 7 and later models; the older generation of Galaxy Buds and iPhones are not supported due to compatibility limitations.

The buds themselves are amazing and such a great product, but make sure you open the app before you buy them. If it says ‘not compatible with your device’ then sadly it will not work. Not hating on Samsung at all, they are such a great product and I love them so much, it is just a shame they don’t work on all devices (I have the 10.5 inch iPad Pro and does not work).
This has come straight from Samsung: If your device is an A1701, A1709 or even A1852 it will not be compatible with the app (these are specific model numbers for an iPad)
I do understand this app was made for iPhones initially and it still does support the later iPad Pros so if the app won’t work on earlier models that just has to be and we adapt around that. Hope this helped! And thank you so much Samsung or all your cooperative behavior which not many companies have. Thank you for taking the time to read this and I hope you will take this into consideration.
Thank you and have a great day! 💜

(Also I appreciate your company collaborating with BTS 😁)

Response: Thank you so much Samsung for your lovely responses you are such a great company 😄 There is always so much hate on Samsung but that is all false. Have an awesome day!

Hi again! Thank you so much for the lovely comment and bumping up your rating! We really appreciate your support. Please stay safe and have a great day!