iPhone Screenshots

Description

If you install the Samsung Smart Door Lock App, you can experience various services anytime and anywhere, including checking the door lock condition of your home, opening doors with the door lock, and issuing one-time keys for visitors.

[Major Services]
1. Real-time checking of door lock condition
Status of door opening with the door lock, notifying forced door opening, notifying overheating detection, checking battery condition, etc.

2. Remote control of door opening with the door lock
Click the padlock button on the main window of the app.

3. Issuing a temporary pin code to visitors
You can create a temporary pin code with a set date and time. Upon the expiration of the set date and time, the one-time key will be deleted automatically.

4. Checking the access history of the door lock
The app notifies you in real-time who accesses you home, and enables you to check the access history.

What’s New

Version 2.0.20

Enhance App Security

Ratings and Reviews

1.6 out of 5
56 Ratings

56 Ratings

Haccie006 ,

Potential

The lock itself is brilliant, especially for a holiday house or needing remote access. The app itself has issues, won’t allow you to stay logged in (despite requesting too), the app also takes a long time and doesn’t often load (despite good wifi) which is frustrating. When it works it’s a great little app!

Developer Response ,

"I sincerely apologize for the inconvenience this may have caused you.
The update was made on Feb. 2. If the issue still exists, pls contact us at help.shome@samsung.com with the below info.
-App ID, phone maker/model/android ver., time/date/description of the issue with captured images if possible. We’ll look into it immediately. Thank you.
"

AidanL18 ,

1 star app for a 5 star lock

I’ve persisted for a few days now with two installed locks. App on iPhone has now logged out and seems to be in this death spiral of trying to log back in. Weirdly though I am still getting notifications of the lock use. When I was logged in there was inconsistent connection to door lock even when wifi connection is no issue and a strong signal. Don’t understand why I can name the fingerprints in the app but not the codes. I would also like to be able to see the codes in the app using the master password but cannot. Just a very buggy app that Samsung should be ashamed of, considering their better reputation and these products being aimed at the higher end of the market. The lock itself and setting it up independently of the app was brilliant.. just let down by this app!

Developer Response ,

"Dear Customer, We apologize for any inconvenience caused.

The issue of network disconnection is being improved.
Please try to solve the problem through the in-app help."

Jimmyodash ,

App missing typical functionality

Just focusing on the App I/O (as other App issues are already noted by other reviewers);

1. After first completing my registration and after I’m invited to log in, I get a screen message “you have not registered...” - this is very unprofessional and indicative of low app development capabilities at Samsung.

2. I wait some time (I have never seen such a failure before) then I try again; can’t log in and the spinning circle spins forever.

3. When setting my password I followed my habit of using upper case and lower case letters but the app would not keep my upper case... changing it to lower case as soon as I type another letter...

4. No email is required... unfortunate! I guess the Samsung company only want to text you.

5. For many of the reviewer reported faults (basic faults like app won’t keep you logged in after the user ticks that box), the reviewer received a response from the developers asking for more details; this indicates that Samsung do not have rigorous testing in the development department and the expect the users to document these faults instead.

Come on Samsung... get your game together

Developer Response ,

Dear Customer, we value your interest with our application. We will continuously seek to improve the experience for our users. Thank you.

App Privacy

The developer, SAMSUNG SDS Co.,LTD., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Contact Info
  • User Content
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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