samwin Mobile Agent 4+
samwin Contact Center
Samwin
-
- Free
Screenshots
Description
The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls
In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.
What’s New
Version 1.2.1
Fixed an issue where the "Call is being initialized" message would incorrectly remain in certain scenarios.
App Privacy
The developer, Samwin, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- telecommunication software GmbH
- Size
- 57.9 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.4 or later.
- iPad
- Requires iPadOS 13.4 or later.
- iPod touch
- Requires iOS 13.4 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, German
- Age Rating
- 4+
- Copyright
- © telecommunication software GmbH
- Price
- Free