Studio Ninja 4+

By far the most user-centred company I’ve come across in my years as a professional photographer. They listen, interact, and regularly take action in direct response to what their customers ask for and suggest. It’s an absolute breath of fresh air. The software itself - in both app and online/web formats - is simple but super powerful. Not really sure how I managed for so long without it. It’s given me back a lot of time and honestly, I’m not even using it to it’s fullest capacity yet. Clients get their own online portal for quotes, payments (CC accepted in a couple of clicks when linked with Stripe), questionnaires, and if you’re a ShootProof user like me, you can link your galleries as well so the UX for your clients is further streamlined and simplified. Xero and Quickbooks are both integrated to help with that side of things and the overall look and usability of StudioNinja is clean and intuitive. I’ve been using this CRM since its inception and given the rapid growth and development in that short time, I’m excited to see what the future will bring. Rapt with the present! A very worthy investment of business dollars. If you’re on the fence, jump.

I’ve been using Studio Ninja since 2017, highly recommend their software. It’s extremely simple to use - with automated workflows so I don’t have to worry about following up clients. If you’re a photographer (or any small biz really) this is your all in one stop shop. Get on it!

Disappointed in the customer service, signed up to a free trial and I was charged - tried to navigate the software and realized I didn't have the capacity to move platforms until The new year as need time to learn it. I was frustrated I was charged so I e mailed immediately and requested cancellation and refund. I initiated this on the app but noticed at the end of November I hadn't been refunded and had been charged another few times!! Contacted them for them to tell me I hadn't cancelled and they wouldn't refund despite the e mail request I'd initially sent. I was going to return to the platform to learn it next year but this has put me off. They told me 'I hadn't cancelled' not sure what happened to the customer is right, but it's clear I sent the e mail to cancel. Frustrating.