Timezone Fun App 4+

Just use the website if you can

Only use this app if you really have to, the app works…? but little things like needing to restart the app to see my cards balance or the fact the mobile number prompt for your account is broken, and after slamming your finger forty eight times on the box it just decides to work? little things like that leave a slightly bitter aftertaste. Please get whoever worked on the website to fix the app and give them a little pay rise for their troubles.

DO NOT RELOAD USING APP

I have had multiple cards usually add them to the app to keep track of how much credit and points they kids have. I decided instead of waiting in line whilst at a timezone centre, I would skip the cue and reload the card via the app but in doing so it reloaded an old card I no longer have. I immediately immediately called the online contact number and spoke with someone from timezone via the contact number and they advised they would send through the request but couldn’t give me a rough estimate on when it would be processed and that someone would give me a call back once the amount had been transferred. The person I spoke with seemed unsure so I decided to also email timezone and have been emailing back and forth with different people for roughly 3 weeks now to try and have the credit transferred to the intended powercard. They have been great at replying but as soon as the required screenshots of transactions had been sent through, they’ve slowed/stopped with the prompt replies. Very frustrating that it is taking this long to resolve this matter.

Useless

The only reason I installed this app is so I could get the $10 sign up credit that was advertised in store and then I was informed that it would take 24 hours to be available. That was fine. I figured we could use it next time when we go for my daughter’s birthday. Well it’s been over a month and I still don’t have the credit. I called and the person on the phone barely spoke English and said he didn’t really know enough to help me. I asked to speak to someone else and all he could do was take my name and number and said they’d call within 2 days but they never did. Just had to call a second time and I was told I just have to wait for them to fix it. I don’t have a lot of hope it will be done before her birthday. I definitely won’t be using the app to add credit after reading the other reviews. I will be deleting it after we get the credit.

Developer Response ,

Hi Tassince, very sorry to hear about your recent experience with not recieving the sign up bonus. If this isn't resolved yet, please email us at au.enquiries@timezonegames.com. Thanks, Mike (Australia)