totwoo 4+

my partner and I have had this app for a month it’s great but my jewellery rarely lights up or vibrates and my partner who has a Samsung doesn’t have all the options to send me ie; sorry, sad or I need you. The instructions say if you disconnect and reconnect you do not lose anything if done within x number of days however we lost the record of the first date we registered on this app. We had to recreate a different user name a variation as the other name first used didn’t work when reconnecting and it took both of us about 40mins to add the info because it kept crashing. Whilst we stay connected to a point this app needs a lot of work to fully use the function it claims it has.

Hello, we are very sorry to bring you a bad shopping experience, we will continue to upgrade the app and fix these problems.

I haven’t been able to log into the app as it won’t let me put my Australian phone number in

Dear user,

Thank you for your feedback. Regarding the issue you mentioned, we suggest that you click on the area code on the login page. This will take you to a page listing area codes, where you can search for the area code for Australia, which is "61". Once you find the correct area code, enter your phone number. Please make sure that the area code you select corresponds to your phone number so that you can receive the verification code successfully. If you have any further questions, please feel free to contact our online customer service. We will follow up promptly and assist you further. Once again, thank you for your attention and support for totwoo!

I’ve used totwoo for a couple years now. And it worked fine at first, but as time has gone on bugs have just kept arising and arising to the point now the App is unusable as the app constantly asks me to update the firmware on my bracelet and then proceeds to tell me the update failed. It doesn’t even let me receive vibrations from my partner, only she can receive them from me. And then to top it all off, I had to get a new phone number recently and for whatever reason they can’t change phone numbers for an account and so the number of twoo’s we had have had to go completely back down to zero. FIX YOUR APP.

Dear Customer,

If you are encountering a firmware upgrade failure, please try force-closing the app and reopening it to initiate the upgrade again. Check if the update is successful.

Regarding account issues, please note that TOTWOO pairing is designed to be one-to-one, meaning that it does not support shared data between old and new accounts. When you register a new account and re-pair it with your partner, all account data, including interaction data between you and your partner, will reset to zero. We hope for your understanding on this matter.

If you have any further questions, please feel free to email sunwenqian@totwoo.com, and we will assist you promptly.

Thank you for your support.