Travelio: Apartment & House 4+

App is so user friendly! Booking the apartment was made easy and everything went smoothly :)

Thank you so much for your amazing review! We excited to have you come back very soon. -es

If you rent monthly more than a month, you have only 2 option to pay pay all in once or monthly. If you pay monthly, the email notification would say that your offer accepted for 30 nights. In my case, I booked for 3 months, but only got email that saying my offer got accepted for 30 nights. Of course it confuse me. So I asked the customer service my offer got accepted for 1 month or 3 months, and he answered “if you pay monthly, then it is like that”. I got more confused by his answer. So I asked him again “So I have 1 month or 3 months?”, and he replied “you chose monthly payment, right?”. I just need a simple answer “1 month” or “3 month”. Finally on third times I asked him “The question is my contract for 3 months or not?”, he answered “yes it is still, but for monthly payment it would appear month by month”. I don’t know why someone with lack communication skills working as customer service.

Other than that, the app is working well.

Hello Ayam Penyet Ria, we are truly sorry for what happened with our service. Thank you for your superb feedback to us, it means a lot. Let us clear this for you, when you are booked using the installment payment method, the date range will be closed, there will be no customer that can book the unit that you have paid for. In this case, you booked for 3 months. It means that the unit is closed for the next 3 months.

But why in my booking only accepted 30 nights? Here is the reason, after first payment you will get first month rental period. The period will be extended ONLY after you have made the next installment payment, which is second installment payment. After you pay, there will be another 30 nights will be show up on your booking. So does with the next round.

We would love to contact you and explain the detail for you but since we area unable to find your reservation, please reach us out on Live Chat or phone number 081324259797 (WA). It will be very helpful for us to investigate and fix it. Thank you. -hn

The room, while meeting basic expectations, couldn't fully compensate for the disarray during check-in. The lack of organization and communication created unnecessary stress upon arrival. Although the accommodations themselves were acceptable, the overall experience left me questioning the reliability and professionalism of the service.

Simple amenities and services that are often taken for granted became apparent issues during the stay. It's a reminder that a positive experience encompasses more than just the physical space—it's about the entire process, from booking to check-out. In light of this, I would cautiously consider alternatives before using this service again.

Dear Hanxell, We apologize for the inconvenience you have experienced. We really appreciate your feedback and we always strive to provide the best service and units in the future, kindly reach out to our Live Chat on Travelio Apps or whatsapp number 62851-7993-9341 -ks