WiZ Connected 4+

I recently changed from the original app to this one. Overall, it’s a simple app and i like it better than the old one. However, sometimes when i want to change the colour or settings of my lightbulb it won’t let me. It will say “Unknown issue occurred” and after many tries of trying different things in the app and reseting my iPhone, my lamp and wifi and it still won’t work. Sometimes it will work after a few minutes but it is frustrating to repeat this every night while i just want to rest or read a book.

Thank you for taking your time to read this and i hope this helps with further updates.

Hi there.

We are extremely grateful on your elaboration to your current issue and many thanks in leaving us a review on this.

To assist you in the "unknown issue occurred" error, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team.

Additionally, you may reach out to us via e-mail as well by dropping us an e-mail at "support@wizconnected.com".

We look forward to rectifying this issue as soon as possible.

I’ve spent a good couple hours trying to sort this app after previously having the V1.

V1 worked fine and had it setup with Google home though last couple months the lights flickered and didn’t go to the desired dimness/warm setting which was annoying.

Saw that the V2 app had been put on the App Store and annoyingly couldn’t import my existing home so had to reconnect the 3 lights in the apartment - all manually.

So successfully setups new home in the V2 app and then I just wanted to sort it with Google home. Wow what a joke this is - you go to Google home and Wiz V2 isn’t supported. You click “Wiz” and it takes you to the V1 app which now crashes immediately and cannot link (if installed). If you only have V2 installed it doesn’t know what app to open and prompts you to download V2. The Google Home connectivity expects a 6 digit pin to connect to Wiz which isn’t apparent in the V2 app.

So yeah I now have lights that dim and are controllable through this app but now they are no longer integrated to google. I will not be buying any more Wiz products and special shout out to the support “Meeraa” who was useless in assisting with the matter. Directing people to check a different app that crashes upon entry is not helpful.

What an absolute joke - you don’t make a new app and force people’s hands to download it without having key functionality as sold on the product info pages. These products do not work with Google.

Hi there, we do apologize if you are experiencing any technical difficulties. Our support team is available round the clock and will be happy to assist you troubleshoot this.

Please get in touch with us from the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support. Our support team will be happy to assist you further.

I’ve only recently discovered WiZ and I’m thrilled about that and only wish I had discovered you earlier but I’m here now. Love the globes, in particular the filament globe which was my first buy. The app took a little getting used to and now navigate my way around no problem.
So I’m hoping you are looking towards developing a complication for Apple Watch. The convenience of basic controls, turning lights etc on and off would be very useful.

Good day, valued user.

We have been working extremely hard to ensure that our users are satisfied with not only our products, but our application and services as well. By leaving or writing us a positive review regarding your experience, we will ensure that we now work twice as hard to provide an extremely pleasant experience in using our application, products and services.

Many thanks in sharing your positive review and rest assured that we will keep your suggestion of developing a system for the Apple Watch in mind when we improve further on our application in the future.

If you have any issues or have any other suggestions or feedbacks, feel free to contact us via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference.

We look forward to serving you in the future and we would like to welcome you to the world of WiZ.