Yale Home 4+

Watch app needs work

Very handy app, phone version works great. The watch app on the other hand needs work. It often takes 4-5 attempts to unlock the door when I go out for a run without my phone. It hangs with the green circle pulsing for a bit and then stops and you have to press it again

Needs a complete overhaul

Our experience with the Yale Home app is very poor. We spent so much money on this smart lock at the Apple Store that was sold as a wireless solution. Turns out it only does Bluetooth and Apple HomeKit when an AppleTV is also installed nearby but that’s not enough to change codes or add new ones remotely, which was the whole point of buying this “wireless solution” in the first place. So we had to fork out more money to also buy the Yale Bridge. Even though the bridge is installed right near the lock, and shows strong signal reception, the connection is not reliable. Every now and then the Airbnb integration doesn’t auto-generate entry codes and we have to manually check and set them up and apologise to our guests for PINs not being sent to them. When trying to remove a user PIN, it takes 1-2 minutes of waiting until the PIN is removed from the lock. When changing the temporary access period, e.g. when a guest wants to check in early, Yale erroneously upon sending the change from the app to the lock removes the entire user account – again after “thinking” about it for 1-2 minutes. So then I have to manually configure the user and PIN all over again. Overall this app is very buggy and requires a total overhaul by app developers that actually know what they are doing. Very very poor for the amount we paid.

Waste of time and money

Everything was working perfectly with my original, Yale Assure Lock. After updating the app, nothing works to tall. It won’t recognise my serial number customer service asked me to call them, and the lock is rendered utterly useless. I will never buy Yale again. I have sent an email and I am expecting a full refund for the useless product for which used to work and now it’s just a very heavy table weight attached to my door.
Update November 2023: tried to use the August app which is the module manufacturer and they only operate in US and Canada but don’t tell you that!! Then when I’ve tried AGAIN to register the lock on Yale Home app I can’t use my telephone number because its LOCKED TO AN ACCOUNT that crosses Assa Abloy and August registered account for me?? I’m hoping someone will reply to the email…..

Developer Response ,

Hello there! 
 
Thanks for writing a review. 

We apologise for any inconvenience you may be experiencing. Could you please provide us with more details about your observations. To better assist you, please provide these details to our customer support team who can help resolve this for you. You can reach the team at www.yalehome.com/support  
 
Thank you for bringing this to our attention, and we hope to hear from you soon!