Zendesk Support 4+
Support - anytime, anywhere
Zendesk
Designed for iPad
-
- Free
Screenshots
Description
Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
What’s New
Version 2.36.0
This release includes some minor bug fixes and improvements.
Ratings and Reviews
Zendesk is useful for work though is triggering 2X notifications
My phone upgraded to IOS 13 and I’m now receiving the same notification twice when tickets are submitted via Zendesk so can this issue be looked into outside of that I don’t have any current issues with the app really
A great digital nomad tool.
Other than the double notifications after the iOS 13 update the app has always been amazing and great to use when on the go.
The only feature I look forward to having via the mobile app is the ability to make calls. I forward my calls to my mobile so it would be more convenient to be able to make calls through the mobile app when you miss a call or want to reply to a voicemail. As a work around I load the full site via Google Chrome on my mobile and make calls that way, it can just be a pain sometimes because of how the screen is scales and everything is so small.
Oh one other thing that would be great to have via the mobile app since it doesn’t work via the mobile browser even using the full site is the ability to merge tickets. For some reason when merging through Google Chrome mobile there is an error “We are not able to show the requested page for your client. Please check your device settings or HTTP headers.”
Other than that great work team.
2 problems
If I have 4 tickets unassigned and go to edit and choose to solve them all in one go it fails… I’d say it’s because i haven’t filled out the mandatory fields but it doesn’t give you the option to fill out the required field from the undersigned section so unsure what the point of it is
If I have to one the tickets assigned to me and I miss a field when I solve it, it says re-enter the required data to proceed but when you do that it stuck with a spinning wheel next to the solve button, so you have discard all your changes to start again which means. You loose your comments etc
Please fix
App Privacy
The developer, Zendesk, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Zendesk, Inc.
- Size
- 100 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Mac
- Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Arabic, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- © 2016 Zendesk Inc.
- Price
- Free