Provide great support - anytime, anywhere. Zendesk Support for iOS is built for agents, team leads, and managers on the move. It's a fast and secure productivity tool that gives you visibility to your account in real time.
Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for iOS is available for iPhone and iPad, so you can access Zendesk whether you’re at your office or on the go!
Some of the key features you’ll find in the app:
// Focus on today
Get a snapshot of your ticket views to review volume, demand, and figure out what needs to be prioritised for your account.
// Search to find context on your customer
Have better insights while on the move, by viewing a customer’s profile to see tags, organisations, notes, requests, and more.
// Continue a conversation, or create new tickets
Add the right people to the conversation with @mentions, create new tickets and update assignee, CC, plus add Followers, tags, and any other fields while on the move.
// Get real-time notifications for critical updates
Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time.
// Run your business from the field
If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, and get context with tags, notes, and important customer details in profiles.
// Track team performance
If you’re a manager, you can track current workload and see how your team is doing from the palm of your hand!
We love feedback, so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the Settings tab.
Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
Learn more about Support and create a free account here: https://www.zendesk.com/support
‧ We know it's difficult trying to locate the right ticket on the move - so this update brings the first of various improvements coming to search. Now you can filter your search results by date. Try it out and let us know what other filters you think would be useful.
Ratings and Reviews
Easy to use
As a mobile adjunct to the desktop app this is great.
Developer Response ,
Thanks for the review Daniel!
Zendesk support on the go
Works great, able to access tickets on the go
Been using Zendesk for years. Rock solid.
- Zendesk, Inc.
- 46.7 MB
Requires iOS 11.0 or later. Compatible with iPhone, iPad and iPod touch.
English, Bulgarian, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, Turkish
- Age Rating
- Rated 4+
- © 2016 Zendesk Inc.
Up to six family members will be able to use this app with Family Sharing enabled.