Subject: Complaint about Temu – Refund and Missing Returned ItemsI am filing a complaint against Temu regarding my refund issue. I returned my package with multiple items, and I have provided the receipt from the courier company as proof. However, Temu keeps denying my refund, claiming that “0 items were received” or that only a few items were processed.This is not true, because if my return was not received, why did Temu refund me for some smaller-value items, but refused to refund the more expensive ones? This is inconsistent and unfair.I have contacted customer service multiple times and only receive template responses such as “please wait 24 hours” or “check your request again.” My tickets are closed without providing me with any real proof or explanation.At this point, it feels like my package has been lost in Temu’s system, and I am left with neither my products nor my money. This situation has caused me serious stress and financial loss.I request Temu to either:1.Provide clear proof that my returned package/items were not received, OR2.Refund me the full amount of the missing items immediately.If this issue is not resolved, I will consider this fraudulent behavior and escalate the matter further.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Please message us with more details via the live chat on Temu.com or the Temu app using this link: https://share.temu.com/NWGRVrrOSMA. We can assist you further. Best wishes, Temu Team.