Remotech

Business

Free · Designed for iPad

Remotech empowers customers in self-troubleshooting and manages support ticket resolution Remotech is an app by Henkel to address the technical customer queries from the Flexible Lamination industry, remotely by enriching the user knowledge. The app provides a detail knowhow on various defects that predominantly occur in the lamination process of flexible packaging material, whether Solvent Based or Solvent Free in nature. Information about the defects provides a clear understanding as to why does a particular defect arise and/or how it can be prevented, in the first place. And if already occurred what all steps once would need to take to resolve the same, to avoid production downtime. In addition, with the troubleshooting guide, when a particular defect could not be addressed, the user also has an option to log a ticket to be seen by Henkel technical customer service experts to quickly step in to resolve the cases with pictures, videos or a live video call options, as may be applicable. The app can be used with wifi and mobile data, but the user is advised to use in wifi mode when in production shown. Please read through the user guidelines thoroughly and provide your consent before start using the application.

Ratings & Reviews

  • This app has not received enough ratings or reviews to display an overview.

1. Introduced interactive notification bubbles for better visibility 2. Enhancement in Chat functionality 3. Enhancement in In-Mold and SAIP tickets 4. Updated flow SMI Ticket handling in the support module. 5. Refined existing email notification and add new email notification for signup

Version 2.0.36

The developer, Henkel AG & Co. KGaA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

  • Data Not Collected

    The developer does not collect any data from this app.

    Privacy practices may vary based, for example, on the features you use or your age. Learn More

    Accessibility

    The developer has not yet indicated which accessibility features this app supports. Learn More

    Information

    • Seller
      • Henkel AG & Co. KGaA
    • Size
      • 60.2 MB
    • Category
      • Business
    • Compatibility
      Requires iOS 11 or later.
      • iPhone
        Requires iOS 11 or later.
      • iPad
        Requires iPadOS 11 or later.
      • iPod touch
        Requires iOS 11 or later.
      • Mac
        Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
      • Apple Vision
        Requires visionOS 1.0 or later.
    • Languages
      • English
    • Age Rating
      16+
    • Copyright
      • © 2021 Secure Learning Pvt Ltd
  • Privacy Policy

    • More by Henkel AG & Co. KGaA

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