samwin Mobile Agent
samwin Contact Center
Free
The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad.
This app offers all the key features known from Desktop-class samwin Agents:
* Skill Management - log on to and off from Skills
* Call Handling - place a call on hold, park or re-queue a call
* Softphone Support - place and receive calls through WiFi or mobile data
* Full Directory Access - including presence and appointments
* Call Wait List & Call History - shows waiting and past calls
In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.
Ratings & Reviews
This app has not received enough ratings or reviews to display an overview.
This version fixes the issue of user not being able to login
The developer, Samwin, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- telecommunication software GmbH
- Size
- 63.7 MB
- Category
- Business
- Compatibility
Requires iOS 13.4 or later.
- iPhone
Requires iOS 13.4 or later. - iPad
Requires iPadOS 13.4 or later. - iPod touch
Requires iOS 13.4 or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English and German
- Age Rating
4+
- 4+
- Copyright
- © telecommunication software GmbH