ServiceEcho
Field service made simple
Free · Designed for iPad. Not verified for macOS.
ServiceEcho for iOS is field service management made simple. The mobile companion to the award-winning FSM platform, ServiceEcho, is the easiest way to take a work order to invoice and provide complete visibility for your out-of-office team members. Our integrations with Salesforce, Google Apps and Quickbooks streamline your business processes and connects all your team members in one single solution.
With ServiceEcho, running a great field service team can be this easy:
• Your employees will be more productive by spending fewer hours on tedious paperwork. With ServiceEcho, all day-to-day activities, from scheduling to invoicing, are located in one place and are easily automated and tracked.
• Your in-field employees will have access to all customer details from your CRM database, helping them to deliver the best service possible.
All work orders are saved in a digital format in our application, making approvals, signatures and tracking sheets easily accessible.
• Reduce the time between job completion and getting paid for your services by sending invoices from the project site, the moment the job is completed.
ServiceEcho features include work order scheduling; optimized turn-by-turn directions to job sites; mobile signature capture; team check-in; assets and inventory tracking and on-site photo, video and audio note capture and more! Best of all, these features, excluding work order scheduling, are completely accessible regardless of internet connectivity, making it perfect for use in remote and low-bandwidth locations.
Available for iOS 13.0+
Features:
• Schedule and create work orders
• Get turn-by-turn directions to job sites
• Access work order, account, and customer information
• Keep track of assets and materials
• Take photos, videos, and audio recordings and save them to the cloud
• View attachments such as PDF and Word documents, as well as images, videos, and audio clips
• Capture customer signatures
• Team management, via team check-in and team notes
• Works both online and offline
ServiceEcho - Field Management Made Simple
more - App preserves in-progress detail edits during sync and refresh
5.718.4 3 days ago
NEW FEATURES
- Supervisor Field Worker Filter: Supervisors can now quickly filter the work order list by a specific field worker, making team management faster than ever.
- Customizable Work Order Detail Sections: Administrators can now configure which details appear directly on the work order screen and which are tucked into a separate details page.
PERFORMANCE
- Faster Inventory Loading: The Inventory screen now loads dramatically faster. What used to take over 20 seconds now loads in a fraction of the time.
BUG FIXES
- Work order cards on the Backlog tab now display the correct scheduled date and time.
- All three configured asset card fields now display properly throughout the app.
- The Inventory tab on iPad now loads content immediately without requiring a search first.
- Segment particle counts are now saved reliably on work orders.
- The attachment refresh button is now fully visible and accessible on iPad.
- Asset template fields marked as read-only now correctly appear as non-editable in the app.
RELIABILITY AND STABILITY
- Offline time blocks are now synced in the correct order when reconnecting, preventing scheduling conflicts.
5.718.2 25 Mar
What’s New in Version 5.717
This update focuses on reliability, performance, and improved controls.
New
- Added permission controls to allow administrators to prevent material creation from the mobile app.
Improvements
- Better work order sorting and display.
- Work orders in Billed status can now be viewed in read-only mode.
- Support for new asset serial number fields.
- Improved attachment support when creating work orders.
- Improved account filtering for more accurate record selection.
Fixes
- Fixed issues with time tracking, automatic time blocks, and time block prompts.
- Resolved cases where work order details or forms didn’t save.
- Fixed picklist and form display issues on work orders and assets.
- Restored visibility of asset attachments and material names.
- Resolved asset linking errors.
- Reduced excessive syncing and app glitches.
- Improved location update behavior to prevent unnecessary background updates.
- Fixed contact profile display issues on work orders.
5.717.5 27 Feb
**What’s New in Version 5.717**
This update focuses on reliability, performance, and improved controls.
**New**
* Added permission controls to allow administrators to prevent material creation from the mobile app.
**Improvements**
* Better work order sorting and display.
* Work orders in Billed status can now be viewed in read-only mode.
* Support for new asset serial number fields.
* Improved attachment support and data filtering.
**Fixes**
* Fixed issues with time tracking and time block prompts.
* Resolved cases where work order details or forms didn’t save.
* Fixed picklist and form display issues.
* Restored visibility of asset attachments and material names.
* Reduced excessive syncing and loading-screen issues.
5.717.4 26 Feb
- Fixed Fieldworker app version not updating
- Fixed Work Order form exit behavior
- Fixed login crash logs and diagnostics
- Improved signature name validation
- Improved description editing
- Resolved incorrect IDs in certain workflows
- Improved time block activity prompts
- Fixed autocomplete crash on Team screen
- Improved handling of objects not returned during parsing
5.716.3 30 Jan
We’ve made several improvements to make your day-to-day work smoother and more reliable:
- Improved stability and performance when loading the app and syncing data
- Fixed issues with work order lists refreshing and displaying correctly
- Resolved problems with asset search and filtering
- Improved handling of time tracking to prevent missing or duplicate time entries
- Fixed issues with assigning and updating work orders
- Reduced unnecessary image reloading during syncs
- Addressed UI flickering and other visual inconsistencies
- Improved reliability of signature uploads
5.715.1 14 Jan
**ServiceEcho iOS – Version 5.714.2**
This update includes several improvements to make Work Orders, Materials, and Inventory more reliable and easier to use.
### What’s Improved
* Pull-to-refresh now correctly updates Services and Materials.
* Warehouse-related issues for ODC have been resolved.
* Materials can now be deleted without errors.
* The Work Order screen no longer triggers duplicate API calls, improving performance and reducing delays.
* Taxes now apply correctly in all situations.
* Completed time blocks no longer appear at the same time.
* Error messages are clearer when required information is missing.
* You can no longer open a Work Order during a refresh, preventing incomplete or outdated views.
* The app now prevents starting a Work Order until it has fully loaded.
* The Inventory Asset account selector now shows all accounts as expected.
* The Asset Card now appears in the correct selector.
* Added more background diagnostics to help improve future reliability.
Thanks for using ServiceEcho! We’re committed to continuous improvements to keep your workflows smooth and dependable.
5.714.2 10/12/2025
Enhanced Contact Screen Integration – A revamped UI integration improves how contacts are displayed and interacted with in the app.
Asset Management Improvements – Added a dedicated asset selector card for mobile and improved search functionality. Fixed an issue where assets sometimes failed to load on work orders.
Account & Contact Linking – Introduced better linking between accounts and contacts via the Account API to ensure relationships are accurately represented.
Team Checkout & Minute Check Features – Added tools for team members to check in/out and log minutes worked, streamlining time tracking.
Backlog Work Order Fixes – Resolved an issue where users couldn’t see certain field messages and corrected a bug where assigned backlog work orders were stuck in read‑only mode.
Timeblock Handling – Addressed anomalies when multiple time blocks were in progress, ensuring accurate total time calculations.
Picklist Clear Option – Added a clear button to picklist fields for easier selection reset.
Tax Logging Adjustment – Fixed incorrect behavior in how taxes are applied and logged on transactions.
Work Order Interaction – Added safeguards to stop a work order from being started before it fully loads.
General Fixes & Stability Enhancements – Various minor bug fixes and performance improvements to make the app run more smoothly.
5.713.3 27/11/2025
- Faster, smoother start‑up – The app now waits until it’s fully ready before you use it, and login is much quicker with a new loading spinner.
- Improved work‑order forms – You can deselect options, see all division choices and enjoy cleaner text fields; materials no longer appear duplicated.
- Better account searches – When you create a new work order, searching for an account now returns the correct results.
- Better time tracking – Time blocks work properly: there’s no automatic creation for checked‑out fieldworkers, you can only delete your own time blocks, and you can edit details after starting or stopping a block.
- More stable & reliable – Crashes have been fixed, barcode scanning is more dependable, and assets without accounts now display correctly.
5.712.1 07/11/2025
Fixes for the following issues:
- Nested Services and Materials for Segments showing incorrectly
- Customer notes not showing full note
- Time blocks with no Activities or no Work Orders
- Error hitting next on Work Order Forms
- Signature not uploading
5.711.20 15/10/2025
Fixed the following issues:
• Material Filtering: Corrected a bug related to material filtering
• Work Orders: Fixed an issue where work orders were not loading after the app was updated
• Time Blocks:
- Resolved a bug that caused multiple time blocks to be marked as "in-progress" simultaneously
- Fixed an issue that was causing time blocks to overlap
• Segment Field Ordering: Fields now display in the correct order within segments
5.711.18 30/09/2025
- Bug fixes for loading work orders and duplicate time blocks
- Fixed issue with service instances not showing on work order
5.711.14 17/09/2025
- Performance improvements and bug fixes
5.711.12 09/09/2025
- bug fixes
5.710.3 11/08/2025
We've fixed an issue where required Work Order Form detail values weren't being validated when completing a Work Order. Now, all required Work Order Form items and their associated detail values will be properly checked for completion, ensuring data accuracy and consistency across platforms.
5.710.2 10/07/2025
What's New & Improved
We've been hard at work enhancing your experience, and this release brings some key improvements and important bug fixes.
• Today Tab Supervisor View Enhanced: We redesigned the Today tab in the Supervisor View to be more intuitive and aligned with the non-supervisor view. It's now time-block based, meaning you'll see work orders scheduled for attendance that day, rather than just filtering by the work order's start date. This provides a more accurate and immediate overview of your team's daily tasks.
• Work Order Forms: "Discard" Button: For clearer actions, we updated the "X" button on Work Order Forms to "Discard." This change makes it more explicit that clicking this button will discard any unsaved changes.
Bug Fixes
We've squashed some pesky bugs to make your experience smoother:
• Close Button Color: The issue where the close button color on form views was not visible has been resolved.
• Status Reversion: No more unexpected Work Order status reversions! Your changes will now stick without errors.
• Service Deletion: Services can now be deleted correctly, following the profile guide.
• Unassigned Work Orders: Unassigned work orders will now correctly be removed from the app.
5.710.1 25/06/2025
What's New & Improved
- Work Orders and Materials now have a configurable card design
Fixes & Updates
- App shows consistent start times for Work Orders across the Today and Open tabs
- Fixed an issue where the app could crash when tapping a Work Order
- Fixed a problem where picklists that let you select multiple options weren’t working properly
- Fixed issue where notes and materials were not uploading for some users
5.709.4 06/06/2025
What's New & Improved
- Work Orders and Materials now have a configurable card design
Fixes & Updates
- App shows consistent start times for Work Orders across the Today and Open tabs
- Fixed an issue where the app could crash when tapping a Work Order
- Fixed a problem where picklists that let you select multiple options weren’t working properly
5.709.3 03/06/2025
New Features & Improvements
• Improved form input with auto field focus and “Next” key navigation for smoother data entry.
• Optimized material downloads to fetch only relevant data, improving performance and reducing load times.
Bug Fixes
• Fixed a bug where users could not leave date value on forms as blank and were forced to enter date.
• Fixed issue where date fields displayed incorrect values in forms.
• Resolved a problem where Work Orders without Time Blocks were not showing.
• Fixed a bug that caused the Work Order list to break when sorted by date.
5.708.1 30/04/2025
• Resolves an issue that prevented Work Orders from loading for some users
5.707.4 11/04/2025
• Fixed an issue where some Work Orders were not being fetched correctly
5.707.3 10/04/2025
Enhanced Work Orders:
• Improved Work Order card list with time-based sorting
Bug Fixes:
• Resolved an issue with Service images
• Fixed a bug preventing users from adding time block descriptions.
5.707.2 09/04/2025
Fixed an issue preventing images and signatures from uploading in Services.
5.706.3 14/03/2025
• Resolves an issue when manually creating Time Blocks
5.706.2 05/03/2025
• New Feature: Form Data Entry mode
• Minor bug fixes
5.706.1 03/03/2025
- App preserves in-progress detail edits during sync and refresh
more Version 5.718.4 3 days ago
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