The app didn’t help at all with the plans I had problems with. Moreover, I have been charged 32 euro after 7-day free trial without being notified it has expired. When requested a refund, right after the payment, it has been declined (that has happened 2 times before with different subscriptions and there have been no problems). I don’t recommend this app even if you are just curious how it works.
I am so sorry to read about your disappointing experience. It's completely understandable why you feel this way, both because the app didn't provide the help you needed for your plants and because of the unexpected charge you encountered.Our main goal is to offer clear and effective guidance for plant care, and it sounds like we fell short in your case. When our advice doesn't solve the problem, we know we haven't delivered the value you were hoping for, and I sincerely apologize for that.Regarding the end of your trial, I am also very sorry that you were charged without feeling properly notified. The in-app reminders we set are dependent on having notification permissions enabled for PictureThis in your phone's settings. They can also unfortunately fail to appear if the app is reinstalled during the trial period, which can reset the local alert. We know this system isn't perfect, and it's awful when it leads to a surprise like this.I know you mentioned that your refund request was declined, which must have been incredibly frustrating. Since Apple manages all subscriptions and payments directly, we are not able to process refunds ourselves. However, I want to make sure you have the direct links to manage this. You can use this link to cancel the subscription to prevent any future charges: https://support.apple.com/en-us/HT202039. For the refund, here is the link to request one from Apple again: https://support.apple.com/HT204084. Sometimes resubmitting the request can be successful.If you have any other questions, please feel free to reach out to our team at support@picturethisai.com. We truly hope you're able to get the charge sorted out with Apple.