My VIVACOM 4+

Payments using the app on the phone are impossible. Neither topping app a pre-paid card, nor paying the Vivacom bill. It's loading slowly or never loading. Moreover, trying to log in through the phone keeps sending me sms codes and says that logging is not possible because the number is not active.

Hello, in case you experience difficulties with the app please fill in some additional info at the following address: www.vivacom.bg/bg/residential/kontakti. In order to be able to help we need more details about the difficulties you have. Regards, Customer Service Team

A few years back this app was all I needed - it showed my accumulated minutes and data traffic. Now it still basically good only for that. The UI is super outdated compared to competitors apps - the only change recently was the color change and nothing more. Also the complains from other people that it’s slow - still valid to a certain point - as some things take longer to load as if they have something to show - for example when you click on your minutes it loads as if it will show you list of calls or something like that but no it just loads it into a new window - there are many examples of this where it seems that some actions are just placeholders and nothing more.
Would be really nice to have better functionality and a bit more user friendly experience so that you can do more with the app. I’ll give a small example of basic thing missing (or I am blind and didn’t find it) - you can’t check up until when your plan is active, what exactly are your bonuses from it and what it will become after the 2 years or so have passed - you just get a generic offer a few months in advance to revamp the plan with a new more expensive one. If thing like this were in the app it would greatly improve the customer service and you wont need to visit a physical shop especially in pandemic time.

Hello, Thank you for sharing your opinion. Our main priority is to provide you the most important and useful functionalities in our mobile app. The functionality you are interested in will be available in future versions of the app. Regards, Customer Service Team

I’ve really never paid easy via this app. VIVACOM encourages to use the app, they offer some discounts. However I prefer paying my bill via e-bank account, despite I can loose the discounts. At the begging it was hard to add and save a new credit card. Once this got working, now it says “payment it trying to process, please try again later”. I’ve tried to log a support case through the app, no such option?! So here is my issue now explained in this review. It will definitely take time to have it fully working. I don’t have nerves and time for that

Hello, The company is constantly striving to develop and improve the application. We will be happy to receive your recommendations and guidelines for improvement through the contact form with Vivacom: https://www.vivacom.bg/bg/residential/kontakti
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