My experience with Bolt Food was terrible from start to finish. I placed an order with a scheduled delivery time of 12:00-12:30 PM. First, the estimated time was pushed back, then it was changed again, and again, until it was nearly an hour past the original window. I spent a frustrating amount of time trying to get a clear answer. The app's tracking was completely unreliable and misleading.When I finally connected with Bolt support, the agent was unhelpful. They simply told me to contact the restaurant directly because the restaurant uses its own couriers, which apparently makes the app's tracking and estimated times useless. This information was never disclosed when I placed the order.After calling the restaurant myself, I was told my order had been cancelled because they don't deliver to my area—a fact that was also never indicated on the app, even though I live near the city center.Bolt Food's platform is unreliable and their customer service is a joke. I wasted a significant amount of time and was left hungry with no food. There's no indication that the app's delivery times are wrong, that the restaurant uses its own couriers, or that a restaurant won't deliver to your location. This is incredibly misleading and a complete waste of time. I still have to wait for a refund, which is another hassle. Bolt Food is not a serious service.

Ordered food, paid online and in 10min I got my order rejected without an explanation. Other absolute absurd situation was when I ordered food and got a call from the restaurant that the courier had left the place and refused to deliver the order, because he was not allowed to the WC. I didn’t get ANY information on the app, waited more than an hour. Restaurant manager personally called, apologised (although he wasn’t responsible at all), explained the situation and tried to help resolve the issue. In that same moment, on the map, the delivery guy was nowhere near the restaurant or my place. Restaurant didn’t have any contact information to call Bolt. I was trying to contact the chatbot and ask what is happening. I got really slow, inaccurate responses (delivery guy was still waiting for the order 1 hour later?). Then, out of nowhere, I get a notification that food is DELIVERED??? Food was almost 60lv, I waited two hours, no contact information, chatbot was extremely slow and unhelpful and then I get “Delivered” status and no food and no explanation on what is happening??

I have experienced the worst customer service with their application! Extremely arrogant agents, with zero explanation and nonchalant behaviour. I have ordered 2 times from bolt and 2 times I have received my order 3 hours after I ordered. In this scenario I have ordered 9:00pm and right now the time is 23:00pm and no trace of my order. The agent keeps repeating that they have no control over the merchants/restaurants, so the time frames given are misleading and the service is not what it is presented to be. I will never order food from them ever again. My friends/colleagues have shared the same experience with them and as it seems this behaviour is cultivated, so whoever is interested in their schedule being respected and not expected to eat their dinner 12 am after a hard working day - use more respectful service maybe takeaway or glovo. The agent “Rumen” is extremely nonchalant, using templates only most probably AI as well.

I had a terrible experience with Bolt Food’s customer support. I’ve ordered through the app many times without issues, and this was the first time I ever needed help. The restaurant completely got my order wrong and ignored my preparation notes, so I contacted support hoping for at least a partial refund.Instead of actually looking into the issue, the support agent—who honestly felt more like a bot than a real person—simply replied, “No, sorry. Have a nice day.”This level of customer service is unacceptable. Loyal customers deserve better when something goes wrong. I’ll never use Bolt Food again. I’ve used competing delivery apps as well, and I’ve never had such a frustrating experience with their customer support. This experience completely destroyed my trust in Bolt Food.