Île-de-France Mobilités is here to assist you daily. Purchase a digital ticket, recharge your Navigo pass, search for routes including trains, RERs, metros, trams, buses, coaches, bicycles, Vélib', car-sharing, or car rentals. Find schedules in real-time or traffic information... Discover essential tools and information for organizing your travels in Île-de-France. Together, let's travel with ease.
Avoid queues at stations: buy your transport tickets from your iPhone!
The following tickets are available for purchase:
- Metro-Train tickets or Bus-Tram Ticket
- One Way from/to Airports (you cannot purchase this ticket if you already have a Metro-Train Ticket charged on your device)
- Navigo daily (this fare doesn’t permit you to go to airports), weekly, or monthly passes
- Special fares (Anti-pollution pass, Paris-Visit Passes etc.)
- Daily Vélib’ passes
Purchased tickets can then be (depending on the chosen purchasing path):
- Stored on the iPhone and validated directly at stations (from iPhone Xr and iOS 17.5)
- Loaded onto your Navigo pass (from an iPhone 7, with at least iOS 13. iPhone XR and XS are compatible starting from iOS 14.5)
For compatible tickets (Metro-Train and Bus-Tram Tickets, Navigo Day passes, special fares), no account is needed, and you can pay directly with Apple Pay!
You can prepare and plan your travels:
- Find nearby bus stops, train stations, and metro stations
- Search for real-time public transport routes, car-sharing, and bicycle routes
- Save upcoming trips in your phone’s calendar
- Check the next departures for your lines in real-time and all the timetable information
- View maps of public transport networks (accessible even offline)
- Follow pedestrian routes for walking segment
Stay informed and anticipate disruptions:
- Check your lines’ Twitter feed for real-time traffic updates
- Get alerts for disruptions on your favorite lines and routes
- Stay updated on the status of elevators in the stations you use
Customize your travel:
- Save your destinations (work, home, gym, etc.), stations, and stops as favorites
- Customize your profile (fast walker, with difficulties, reduced mobility, etc.)
- Select lines or stations to avoid
Prefer soft or alternative modes of transport:
- Book car-sharing and/or ride-sharing trips in partnership with leading providers
- Opt for bicycle routes for all your trips
- Rent a car or a van for a short period by choosing a Communauto car-sharing vehicle from a wide selection of stations around you and book it immediately for the duration of your choice.
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Already using the Île-de-France Mobilités app and enjoying its services? Let us know with a 5-star rating!
Experiencing bugs or having feedback to give? Help us improve by sending your suggestions through the contact form available via the personal space.
Hello, the application is very bad. The application is not set up well, very often if you buy a ticket it does not count it. The online card in the application almost does not work. A rather poorly organized application, it crashes and freezes. It does not give you all the ticket options. It also happens that when you buy a ticket in the app, it charges you after an hour, making it impossible to use.
Developer Response
Hello, I am sorry for these difficulties. I invite you to write from your phone at https://applidium.page.link/sav-contact-help for analysis and to provide you with an appropriate response. Have a nice day, Mina from the Île-de-France Mobilités team.
Do not buy in advance
BBobbyBB123
Bought for the whole family airport shuttle tickets before take off and on landing line 14 was out of service. The €14 tickets are non-refundable.
Developer Response
Hello BobbyBB123,Thank you for your feedback.I am sorry for the difficulties encountered.Each situation being different, I invite you to share yours with us from your application by following the following path: My customer service areaPlease clearly specify the pseudonym you used on the store during your request and provide us with as much detail as possible in order to allow us to quickly identify it and prioritize its processing.Specify the day and time of unavailability of metro line N°14.Your request will be carefully studied in order to provide you with an appropriate response.Have a good day,Jack – Team Île-de-France Mobilités
Ticket load failed and there is no way to have tickets or money back
Tatyana.aka.mors
Worst app I ever used!Registered is not working, it is not possible to contact support without loginAfter purchase feedback was requested and it prevents tickets uploadSo, I don’t have tickets and I don’t have money. And no way to contact support and resolve the issue Brilliant
Developer Response
Hello, I am sorry about this situation. To be able to create an account, you must have a French telephone number for security reasons. I invite you to write to us at mobile-vianavigo@iledefrance-mobilites.fr for analysis and to be able to provide you with an appropriate response. Have a nice day, Jack from the Île-de-France Mobilités team.
Idiotic
Dalorer
Never completes registration . Lost purchased ticket. Frustrating
Developer Response
Hello, I invite you to write to https://www.iledefrance-mobilites.fr/aide-et-contacts/nous-ecrire for analysis. Do not hesitate to attach a screenshot. Have a good day, Jack from the Île-de-France Mobilités team.
NEW!
The Île-de-France Mobilités app keeps evolving!
You can now access new communication channels during your route search.
Thank you for using the app!
Version 10.0.11
The developer, Ile de France Mobilites, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
User Content
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Location
User Content
Identifiers
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Size
302 MB
Category
Navigation
Compatibility
Requires iOS 16.0 or later.
iPhone Requires iOS 16.0 or later.
Apple Vision Requires visionOS 1.0 or later.
Location
This app may use your location even when it is not open, which can decrease device battery life.
