First they take 15% commission, then they don’t publish the tickets seats! The support doesn’t reply, on the third time they said we deleted your additional information write it down again, which I tried several times with no change, on the website there is no clear notification that they are putting 10% over the price that I put on and eveyone thinks I’m selling overpriced tickets, while actually I put them cheaper. There is no notice or explanation whatsoever on the UI why the seat info is not saved.Overall even though there is some ticket protection (for 15%…) pretty bad service and treatment of users.

Although TicketSwap charges a fee for selling tickets, actually receiving your money can turn into a complete nightmare.In my case, my payout has been delayed for over a month because TicketSwap repeatedly claims that my address is “invalid.” I have followed all the verification steps provided by their support team, but my address is still not being accepted, apparently because my alphabet differs from the Latin alphabet.I even submitted an official document issued by my bank, confirming that all three of my names are registered at that address, complete with a valid signature and the bank’s official stamp. It was rejected because the document did not have the bank’s logo printed on it. I also provided a utility bill, which their guidelines explicitly state should be accepted, only to have it rejected afterwards as well. The customer support experience has been equally disappointing. My first response took 10 days, after which the case was automatically closed. My next conversation is still ongoing, with replies arriving approximately once every two days, despite their advertised daily working hours. More than a month later, I am still waiting for my payout. At this point, the stress and effort involved simply do not justify using the platform.

I can see many reviews from users experiencing the same issue as I am. The problem seems to be a recurring verification failure where the system incorrectly detects an address mismatch, even though the provided documents are correct.I have tried multiple times to resolve this, but I cannot reach a real person anywhere. The email support keeps sending the same responses about a manual review, without any actual progress or resolution. When I call the phone number, I only get an automated message redirecting me to the chat, where I also cannot reach a human agent.This is extremely frustrating, especially because my payout is being blocked due to what appears to be a technical issue with the verification system. I have provided the requested documents and followed all instructions, but I am stuck in an endless loop with automated responses.I would appreciate a proper review by a real support representative and a clear explanation of how this issue will be resolved.н

Support simply doesn’t respond. The address verification process is a nightmare — even official documents like stamped bank letters and valid ID cards get rejected without explanation. There’s no way to reach a real person, and no clear guidance on what documents are actually accepted. I’ve wasted hours trying to resolve this with zero progress. Extremely frustrating and disappointing experience.