My A1

Name: My A1
Rating: 4.5 (34730 reviews)
Author: A1 Bulgaria

Utilities

Free

35k Ratings
Age Rating

4+
Years
Chart

No. 5
Utilities
Developer

A1 Bulgaria
Language

EN
+ 1 More
Size

93.7
MB

Моят А1 твоят портал към дигиталните услуги на А1 Приложението Моят А1 с нов дизайн, функционалности и повече възможности за управление на мобилни, интернет и ТВ услуги от А1 – лесно, бързо, сигурно: • Следиш и плащаш месечните си фактури; • Проверяваш текущата си сметка и оставащи MB и минути; • Активираш роуминг на най-подходящата тарифа според държавата, в която ще пътуваш; • Преглеждаш и подписваш договори онлайн; • Следиш статус на заявки за инсталация на нова фиксирана услуга и технически проблем; • Правиш сам настройки на Wi-Fi мрежата си; • Добавяш допълнителни пакети и услуги в плана си; • Управляваш кредитния си лимит; • Получаваш персонални оферти; • И още много други възможности специално за теб в Моят А1. Моят А1 е безплатно мобилно приложение за клиенти с устройства iOS (версия 13.0 или по-висока). Може да го използваш през мобилна мрежа и Wi-Fi през смартфон и таблет. Налично е за клиенти на А1 България на абонаментен, предплатен или бизнес план. Работи с автоматично разпознаване на мобилния номер, през който използваш приложението или чрез регистрация. За да се възползваш от всички функционалности за управление и да имаш видимост и достъп до всички услуги, които използваш от А1, следва да се регистрираш с титулярен профил. Погрижили сме се да осигурим достъп и на ползвателите на конкретна услуга, но с ограничени права за управление на същата. В случай, че продължиш с инсталирането или обновяването на приложението се съгласяваш с Общите условия.

Ratings & Reviews

4.5

out of 5

35k Ratings

Amazing app but…
01/06/2021
Paul Savateev
The app it’s pretty good, but there is missing one detail:It would be great to have option to pay bills in statements ( part payment ) as is possible that way in every shop. I would like to pay only my bills not the rest of the family/friends bills. You should consider that.

Developer Response
Dear Customer,We are glad you like the My A1 app. We will consider your proposal. Best Regards,A1 team
Amazing app but…
01/06/2021
Paul Savateev

The app it’s pretty good, but there is missing one detail:It would be great to have option to pay bills in statements ( part payment ) as is possible that way in every shop. I would like to pay only my bills not the rest of the family/friends bills. You should consider that.
Developer Response 02/06/2021
Dear Customer,We are glad you like the My A1 app. We will consider your proposal. Best Regards,A1 team
Beta Version
02/01/2020
Graa Graa
This is web api based app. A1 employee told me it’s still being developed while working on issues. The app constantly fails on multiple issues and although support is working and fixing them, an untested and unfinished app is not supposed to be out there creating even more frustration for customers that, from my experience, are already frustrated. Be ready to work with support if you want all features that the app can provide and do not count on issue-free interface and interaction if you do not have a rock solid Internet access at the time of use. The app still gets forever if your request for info does not get replied from A1 servers immediately. There are still major bugs in the app that no one knows that exists. The most common is with new number/service after being added nothing is listed and manageable for it until support manually fixes it.

Developer Response
Dear customer, Thank you for your comprehensive feedback. We're constantly working to improve the MyA1 app to make it even more convenient for you. We hope that with the next updates, we will be able to meet your expectations. Best Regards, A1 Team
Beta Version
02/01/2020
Graa Graa

This is web api based app. A1 employee told me it’s still being developed while working on issues. The app constantly fails on multiple issues and although support is working and fixing them, an untested and unfinished app is not supposed to be out there creating even more frustration for customers that, from my experience, are already frustrated. Be ready to work with support if you want all features that the app can provide and do not count on issue-free interface and interaction if you do not have a rock solid Internet access at the time of use. The app still gets forever if your request for info does not get replied from A1 servers immediately. There are still major bugs in the app that no one knows that exists. The most common is with new number/service after being added nothing is listed and manageable for it until support manually fixes it.
Developer Response 03/01/2020
Dear customer, Thank you for your comprehensive feedback. We're constantly working to improve the MyA1 app to make it even more convenient for you. We hope that with the next updates, we will be able to meet your expectations. Best Regards, A1 Team
Horrible App,Customer Service and overall company
08/12/2024
JasonMic
As an A1 customer, I am beyond frustrated with the service they provide, or rather fail to provide. The internet connection is unreliable at best and completely nonexistent at worst. It’s absurd how frequently I find myself without any service, especially when I rely on a stable internet connection for work and personal needs.But what truly takes the cake is their so-called “customer support.” It’s practically impossible to get help when you need it. Instead of offering a direct and human way to report issues, you’re forced to interact with their utterly useless chatbot. The chatbot is a complete joke—it either misunderstands your issue, offers generic and irrelevant advice, or sends you around in circles without actually solving anything.To make matters worse, there’s no clear or straightforward way to escalate your problem to a human agent. It feels like A1 has deliberately designed their support system to keep customers at bay and avoid dealing with complaints. I have spent countless hours trying to report my internet outages, only to end up more frustrated and with no resolution.For a company that claims to provide “top-tier” service, this is an embarrassing level of customer care. Internet outages should be rare, not regular. When they do happen, customers deserve a reliable way to report them and receive support. Instead, A1 offers nothing but excuses wrapped in the guise of modern technology.Save yourself the headache and look elsewhere for your internet provider. A1 is simply not worth the stress, and their customer service (or lack thereof) proves they don’t value their customers at all. Avoid this company if you care about reliable service or basic support when issues arise.

Developer Response
We apologize for the inconvenience and thank you for sharing your feedback. So that we can assist, please contact us via online chat at https://www.a1.bg/pomosht-svarzhi-se-s-nas. Regards, The A1 Team
Horrible App,Customer Service and overall company
08/12/2024
JasonMic

As an A1 customer, I am beyond frustrated with the service they provide, or rather fail to provide. The internet connection is unreliable at best and completely nonexistent at worst. It’s absurd how frequently I find myself without any service, especially when I rely on a stable internet connection for work and personal needs.But what truly takes the cake is their so-called “customer support.” It’s practically impossible to get help when you need it. Instead of offering a direct and human way to report issues, you’re forced to interact with their utterly useless chatbot. The chatbot is a complete joke—it either misunderstands your issue, offers generic and irrelevant advice, or sends you around in circles without actually solving anything.To make matters worse, there’s no clear or straightforward way to escalate your problem to a human agent. It feels like A1 has deliberately designed their support system to keep customers at bay and avoid dealing with complaints. I have spent countless hours trying to report my internet outages, only to end up more frustrated and with no resolution.For a company that claims to provide “top-tier” service, this is an embarrassing level of customer care. Internet outages should be rare, not regular. When they do happen, customers deserve a reliable way to report them and receive support. Instead, A1 offers nothing but excuses wrapped in the guise of modern technology.Save yourself the headache and look elsewhere for your internet provider. A1 is simply not worth the stress, and their customer service (or lack thereof) proves they don’t value their customers at all. Avoid this company if you care about reliable service or basic support when issues arise.
Developer Response 10/12/2024
We apologize for the inconvenience and thank you for sharing your feedback. So that we can assist, please contact us via online chat at https://www.a1.bg/pomosht-svarzhi-se-s-nas. Regards, The A1 Team
Don't fall for their tricks
24 Aug
FlamboyantN
They grab you with super cheap deals and nail you on the small print. Their app actively deceives you and they're in the business of "tricking you" not "winning you" as a customer. Their prepaid SIM plans and app auto-use your top up money without permission - and hide it - which violates consumer laws (I'm still weighing up whether it's worth my time to report them to КЗК). Anyway, thanks to this "wonderful" experience on a simple service they've lost a certain, high LTV client who was about to switch from Yettel on a 2 year phone plan with a brand new device in October. No way, José. And I'm telling everyone in my circle about the experience. 👏
Don't fall for their tricks
24 Aug
FlamboyantN

They grab you with super cheap deals and nail you on the small print. Their app actively deceives you and they're in the business of "tricking you" not "winning you" as a customer. Their prepaid SIM plans and app auto-use your top up money without permission - and hide it - which violates consumer laws (I'm still weighing up whether it's worth my time to report them to КЗК). Anyway, thanks to this "wonderful" experience on a simple service they've lost a certain, high LTV client who was about to switch from Yettel on a 2 year phone plan with a brand new device in October. No way, José. And I'm telling everyone in my circle about the experience. 👏

Уча.се вече е част от „Включени услуги’’ – получавате безплатен достъп до Уча.се с над 27 000 видео урока, тестове и упражнения с тарифните планове Smart Ucha.se Unlimited и Surf Ucha.se Unlimited за срока на договора – 24 месеца. Още документи, достъпни за изтегляне – вече можете да изтегляте от Моят А1 не само фактурите си, но и търговски фактури и документи за неустойки. Ucha.se is now part of “Included Services” – get free access to Ucha.se with over 27,000 video lessons, tests and exercises with the Smart Ucha.se Unlimited and Surf Ucha.se Unlimited plans for the duration of your 24-month contract. More documents available for download – you can now download not only your invoices from My A1, but also commercial invoices and penalty documents

Version 4.4.5 17 Aug

Data Linked to You

The following data may be collected and linked to your identity:
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Size: 93.7 MB
Category: Utilities
Compatibility: Requires iOS 15.1 or later.

iPhone
Requires iOS 15.1 or later.

iPad
Requires iPadOS 15.1 or later.

iPod touch
Requires iOS 15.1 or later.

Apple Vision
Requires visionOS 1.0 or later.
Location: This app may use your location even when it is not open, which can decrease device battery life.
Languages: English and Bulgarian
Age Rating: 4+

4+

Learn More
Provider: A1 Bulgaria

A1 Bulgaria has not identified itself as a trader for this app. If you are a consumer in the European Economic Area, consumer rights do not apply to agreements between you and the provider.