Deskie 4+
Multichannel helpdesk
OMNI SUPPORT SYSTEMS LP
-
- Free
Screenshots
Description
Deskie — a powerfull helpdesk solution for support and communication with customers through many popular channels: email, widgets, help center, API, social media, messengers, online chat, calls, custom channels, and many more.
The Deskie iOS app enables you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time.
The main features of the app include:
- Working with standard and custom filters created in the web version of the service
- Processing cases and chats
- Using shared and personal macros for quick responses and actions
- Editing all case parameters, including custom fields
- Viewing and editing user data, including custom data
- Accessing customer's previous cases
- Communicating with colleagues through internal notes
- Viewing colleagues' actions in cases
- Searching cases and accessing the history of search queries synchronized with a web version
- Setting up notifications for new cases, chats, responses, and mentions in notes
- Accessing the application using biometric data
There is no need to purchase the app separately; it is available regardless of the plan you choose.
App Privacy
The developer, OMNI SUPPORT SYSTEMS LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
- Search History
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- OMNI SUPPORT SYSTEMS LP
- Size
- 91.8 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English, Spanish, Turkish
- Age Rating
- 4+
- Copyright
- © 2024 Omni Support Systems LP
- Price
- Free