Its my 1st time to Order at TEMU (Bahrain Cash On Delivery) but its worst, since nov19 they (Vnlin) playing with tracking number only, 4x its showing out for delivery, 4x they tag me as No Responde (but nobody call nor message) and 4x they return it in the Hub. So i dont think there is really an item will be deliver to me, coz everytime the tracking will be repeat to Out for deliver-No Respond-Back to Hub. Imagine how many days im waiting for my item. I try to call the customer service and they said itll be deliver and they gave me the number of the rider but no answer! I keep calling the number hourly & answer my call at 4:10pm telling that since morning he already return my parcel and his duty finish, so i ask him the customer service in the morning told me itll be deliver today & this driver return it in the morning without calling nor messaging me. Worst right. So guys think twice if u will order here at TEMU in Bahrain
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an online marketplace that offers quality merchandise from the world's top suppliers and brands to consumers at affordable prices. We work closely with trustworthy logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If the tracking status is not updated for 15 days, you can request a full refund and keep your items when they arrive. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team