Zain Bahrain ‪٤+‬

Payment

Well, 2 or 3 weeks ago I got upset with the communication with regards to the new line where you have charged me

Registration and the new sim charges which was not communicated clearly, I called the call center and expressed my dissatisfaction and the customer care lady registered my complain with politeness, after couple of days I got the call from the duty in charge/manager and he took the responsibility of not charging me for the new sim which is BD 5.250 and after that I got a message mentioning somebody paid BD 5.250 which surprised and shocked me.

I do not want any one to pay my bill It was a moment of anger and I do not want to put any one in trouble, I have been using Zain from last 14 years (kuwait and Bahrain) and all the customer care representatives are amazing and worth talking. Please I humbly request if any of your team member paid BD 5.250 kindly refund and add the same in my next bill please....

And sincere apologies to all the Zain customer care team for putting you in trouble and forcing you to pay BD 5.250.. mistakes happen after all we are human being so for some communication mistake paying my bill I will not accept.. so please add the amount in my next bill and refund whoever paid the charges

Thanks

استجابة المطور ،

Hello! We apologize for any inconvenience caused! 🙏 Please share with us your contact number and screen shot of the error vis email: customercare@bh.zain.com and our team will contact you to resolve this!
Thank you for your patience. 😊

Autopay

Although the app promotes "Autopay", I tried again and again over a period of atleast a couple of months with no luck. I contcated yhe call center and they suggested I remove my saved cards and re-add them and I did but it still doesn't work. The sad part is that there's a promotion which encourages people to use this option and enjoy free GBs but it's useless because it either doesn't work there's a technical issue that no one is aware of or can't solve.

استجابة المطور ،

We aim to deliver best experience on our app. If you are facing any issues, please write to us at Customercare@bh.zain.com. We will definitely help you.

One area of improvement...

Fantastic app! Very intuitive & easy to use. However I have a suggestion to improve it.

For those of us on older Home Broadband packages (e.g. Raider), we get 1,000GB of data from 2 AM to 10 AM every night (some from 2 AM to 2 PM). However the app doesn’t show the usage of this 1,000 GB allotment; it only shows the usage of the main package.

The only way to find out how much we have left of the 1,000 GB is to call or chat with customer service, which takes up their time & ours. I think it would be much more convenient if the app allowed us to see this information.

The same applies to mobile customers on the Social Unbeatable packages. We get 1,000 GB every month for social media apps but the Zain app doesn’t show the consumption of this social allotment. It would be ideal if we could see it.