Freshservice Brazil L +4
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
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- Grátis
Capturas de tela
Descrição
Freshservice is a refreshingly easy-to-use, simple-to-configure, ITIL-aligned IT Service Management solution in the cloud. The Freshservice mobile app has been designed to be productivity-centric, providing everything an IT agent could need on the go. The app also includes core ITIL modules such as incident management, asset management, user management, service catalog, task management and others.
The Freshservice app is revolutionizing the mobile service desk industry. Try it and let us know what you think!
Key features of Freshservice mobile app
1) Push notifications to stay on top of things.
2) Create or respond to a ticket, assign it to agents, change its priority and due date, mark it as spam or delete it.
3) Prioritize and stay on top of important tickets with 9+ default views and unlimited custom views.
4) Insert canned responses when needed and attach files as necessary.
5) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a ‘watcher’.
6) Search your list of users or for the right solution in your knowledge base.
7) Get a quick overview of your help desk.
8) Requesters can access the service catalog and even place and track service requests.
9) Update asset details and add new assets to the CMDB using the barcode/QR code scanner.
10) Agents can log in easily using Active Directory SSO or SAML.
11) Share tickets via common IM apps.
12) Reduce undue workload by merging similar tickets.
What our customers say about the app
“Freshservice’s mobile app is just fantastic as you can always be connected. If someone is working from home, it is easy to tag or reach out to them. Also, the person working from home can easily respond.”
Joshua Lyon, ICT Manager
Donvale Christian College
“The Freshservice mobile app has saved us a lot of time. The team uses it to scan assets on the go and handle tickets from the palm of their hand. We’re also very happy with the design.”
Tony Casey, Manager of IT
Motorama
“The mobile app is very intuitive and handy, with push notifications letting agents know about ticket activity and new responses even when they are away from their desks.”
Ben Laxton, Service Delivery Manager
Royal Rehab
Novidades
Versão 8.14.3
- Bug fixes and enhancements
Avaliações e opiniões
App fechando sozinho
O App está fechando sozinho ao abrir os tickets no iPad Pro.
Resposta do desenvolvedor ,
We have rolled out a release for the bug fix. Could you please install our latest version and verify. if it exist, please do email us at "support@freshservice.com". So that we would be able to trouble shoot and provide a fix as early as possible.Looking forward for your mail.
No notifications!
I'm giving this app a two star rating because there should be notifications for new tickets! I have to manually check it, otherwise I don't know if there are new tickets or updates, there are no notifications whatsoever! There should be notifications for new tickets, replies, updates, etc. It would be a great app!
Privacidade do app
FRESHWORKS TECHNOLOGIES PRIVATE LIMITED, responsável pelo desenvolvimento do app, indicou que as práticas de privacidade do app podem incluir o gerenciamento de dados conforme descrito abaixo. Para mais informações, consulte sua política de privacidade.
Dados não vinculados a você
Os seguintes dados podem ser coletados, mas não estão vinculados à sua identidade:
- Identificadores
- Informações de uso
- Diagnóstico
As práticas de privacidade podem variar, por exemplo, com base nos recursos que você usa ou na sua idade. Saiba mais
Informações
- Venda
- FRESHWORKS TECHNOLOGIES PRIVATE LIMITED
- Tamanho
- 89,2 MB
- Categoria
- Negócios
- Compatibilidade
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- iPhone
- Requer o iOS 14.0 ou posterior.
- iPad
- Requer o iPadOS 14.0 ou posterior.
- iPod touch
- Requer o iOS 14.0 ou posterior.
- Apple Vision
- Requer o visionOS 1.0 ou posterior.
- Idiomas
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Português, Alemão, Catalão, Checo, Chinês simplificado, Chinês tradicional, Coreano, Dinamarquês, Eslovaco, Esloveno, Espanhol, Estoniano, Finlandês, Francês, Galês, Hebraico, Holandês, Húngaro, Indonésio, Inglês, Italiano, Japonês, Letão, Norueguês (bokmål), Polonês, Romeno, Russo, Sueco, Tailandês, Turco, Ucraniano, Vietnamita, Árabe
- Classificação indicativa
- +4
- Copyright
- © 2014 Freshworks Inc
- Preço
- Grátis