I subscribed for a two year plan and in the beginning things were fine. Then one day I just couldn’t connect to the internet AT ALL. I restarted the iPad, turned wifi off and on again. Tried the cell data plan alone without the wifi but nothing could get me to connect to the internet.Searching online I finally came across a video on you tube where someone had the same problem and found out the the VPN service was preventing connecting to the internet.I paused Surfshark and voilá got internet connection back!So, I don’t really know how much I like this VPN service. Thought sometimes it works great, other times it blocks me from the internet completely.I also noticed that sometimes changing from one area to another does the trick.For instance changing from Miami to Texas get me back online. Why does that happen? No idea. But this is how it goes.Another thing is that one of the reasons I got VPN was to watch movies from places where I have no access. But unfortunately some services detect VPN and I still can’t connect.So I gave 4 stars thought sometimes it’s 5 and other times 1
Hello! Let us sincerely apologize for the inconvenience that you had to experience with our secure VPN service. We would love to help you resolve the mentioned issue, therefore, we'd like to kindly advise you to contact our friendly live chat support or drop us a line at support@surfshark.com! Thank you!