ISPBox Field
Negócios
Somente para iPhone
Grátis · Desenvolvido para iPhone. Não verificado para macOS.
iPhone
ISPBox Field is the mobile companion for internet service provider staff who run their operations on ISPBox. Everything a technician needs on site, in one app.
YOUR DAY AT A GLANCE
See today's scheduled visits with the customer's address, phone and job notes. Navigate with one tap, call the customer, mark the visit done or postpone it without calling the office.
NOTIFICATIONS
One inbox for everything the panel tells you: tickets assigned to you, customer replies, new devices on the network, online orders. Choose per kind what reaches you in the app, by push and by email. A tap opens the ticket, customer or device.
CUSTOMERS AND SERVICES
Look up any customer in seconds. See why a connection is down before you climb the ladder: manual blocks, unpaid invoices, seasonal suspensions and fair-use throttling are diagnosed for you. Check PPPoE credentials, the live online state and a traffic chart for today, 7 days, 30 days or by month. Update network provisioning (router, IP, MAC) right from the site and let ISPBox push it to RADIUS and the router.
PLANS, PREPAID AND BILLING
Change a customer's plan on the spot and see what the customer pays or gets back before you confirm, or schedule the change for the next renewal. Activate or renew prepaid services, add free days, record payments, share an invoice's pay link and block or unblock an account with a reason.
INSTALLATIONS
Attach the customer's router to their service in one tap from the devices your routers discovered, with an IP picked for you. Find the nearest sectors with a terrain line of sight check, and aim the antenna with a compass or camera view.
TICKETS THAT GET DONE
Work through support tickets with statuses, priorities and checklists. Reassign work, add photos from the camera, and keep customer visible replies separate from internal notes.
NETWORK AWARENESS
Watch active outages with affected customer counts, check routers and live sessions, browse the network map, and follow latency and packet loss per monitored device (workspaces with network monitoring).
PAPERWORK AND STOCK
Photograph signed contracts and installation protocols and attach them to the customer's file. Scan equipment barcodes, take units into your van stock and assign them to an installation. Sales reps capture door-to-door leads with their position.
ISPBox Field signs in with your ISPBox staff account. Access follows the permissions your administrator set in the ISPBox panel. Requires an ISPBox workspace (ispbox.net).
Classificações e Avaliações
- Este app não recebeu classificações ou avaliações suficientes para exibir uma visão geral.
- Premises: find an address by search or by scanning its QR label, and see who is connected, what equipment is installed and whether the network sees it. The access note (gate code, key box) is shown first.
- Install a device at an address before anybody orders service: scan its serial number or MAC, or pick it from your stock.
- Replace a device and say what happens to the old one, or mark a device to collect, damaged, sent to the vendor or lost.
- Install checklist on a ticket: ticks, readings with a unit and a passing range (out of range is flagged), and text answers.
- Edit an address on site: status, access note, position from your phone, manager.
- Wi-Fi name and password and the customer device login, saved on the service. Radio signal of the customer's device where network monitoring is on.
- Tickets: your queues with counters (mine, my groups, unassigned, participating), a group on every ticket, Take it, and other staff added to a ticket with a role.
Karol Labuda, responsável pelo desenvolvimento do app, indicou que as práticas de privacidade do app podem incluir o gerenciamento de dados conforme descrito abaixo. Para obter mais informações, consulte a política de privacidade do app .
Dados vinculados a você
Os seguintes dados podem ser coletados e vinculados à sua identidade:
- Localização
- Informações de contato
- Conteúdo do usuário
- Identificadores
Acessibilidade
O desenvolvedor ainda não indicou quais recursos de acessibilidade são compatíveis com esse app. Saiba mais
Informações
- Venda
- Karol Labuda
- Tamanho
- 50,4 MB
- Categoria
- Negócios
- Compatibilidade
Requer o iOS 16.4 ou posterior.
- iPhone
Requer o iOS 16.4 ou posterior. - Mac
Requer o macOS 12.0 ou posterior e um Mac com o chip M1 da Apple ou posterior. - Apple Vision
Requer o visionOS 1.0 ou posterior.
- iPhone
- Idiomas
- Inglês
- Idade
A12
- Este app recebeu a seguinte classificação indicativa: A12.
- Contém
Mensagens e bate-papo
- Copyright
- © ISPBox
