BlueDeskBR
Business
Only for iPhone
Free · Designed for iPhone
iPhone
BlueDeskBR is a comprehensive platform designed to streamline contract and ticket management, enhancing operational efficiency and collaboration across various sectors
Key Features:
• Activity Tracking: Monitor tasks related to contracts, projects, or ad-hoc services with detailed descriptions, dates, and support types.
• Cost Management: Handle expenses like travel, accommodation, and meals to ensure accurate billing and expense control.
• User Access Control: Assign different access levels for administrative users, attendants, and ticket handlers, tailored per company and contract.
• Holiday Management: Account for national, state, and municipal holidays in response times and billing to prevent errors and delays.
• Support Types: Differentiate support channels such as email, phone, and messaging for better tracking and analysis.
• Standardized Support Time: Set minimum support times per type and add extra support time blocks as needed.
• Contract Oversight: Manage contracts, projects, or ad-hoc services with detailed information, including costs, shifts, and SLAs.
• Hourly Contracts: Calculate billed amounts based on agreed fixed values and hours worked, ensuring fair billing.
• SLA Compliance: Configure and monitor Service Level Agreements to ensure adherence to response times and service delivery deadlines
Tailored for Various Sectors:
• IT Sector: Track hours spent on software development projects for precise billing and detailed client invoices.
• Legal Sector: Accurately monitor time invested in legal cases and tasks, ensuring exact billing and comprehensive invoicing.
• Consulting & Professional Services: Effectively manage hours dedicated to projects, ensuring precise and transparent client control
Additional Features:
• Mobile Access: Access the system anytime, anywhere via mobile devices, ensuring flexibility and continuity.
• Custom Reports: Personalize reports by adding your company's logo, reinforcing brand identity.
• Data Storage: Each agent has 3 GB of storage, ensuring secure and accessible document management.
• Multilingual Platform: Available in multiple languages, catering to diverse regional and global client needs.
• Encrypted Data: All stored and transmitted data is encrypted, providing high security and protection against unauthorized access.
• Notifications & Alerts: Receive alerts for important activities, contract expirations, holidays, and other critical information.
• Satisfaction Surveys: Integrate surveys to monitor and improve service quality through valuable client feedback.
• Comprehensive Reporting: Generate detailed reports on various operational and financial aspects to aid strategic decision-making.
Elevate your company's efficiency by focusing on what truly matters and entrusting your activity management to BlueDesk, your all-in-one solution!
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Corrections to the parameterization
The developer, TYBRO TECNOLOGIA DA INFORMACAO LTDA, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- User Content
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- TYBRO TECNOLOGIA DA INFORMACAO LTDA
- Size
- 33.2 MB
- Category
- Business
- Compatibility
Requires iOS 13.0 or later.
- iPhone
Requires iOS 13.0 or later. - iPod touch
Requires iOS 13.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © 2023 Tybro Tecnologia da Informação Ltda