Broadway Across Canada 12+

The app is garbage. I can log in on the web, not on the app. Reset password, on the app my email doesn’t match my account. The app is your ticket….so what now?

What’s the point of the app if it won’t accept your login? The whole merging with Ticketmaster is bad enough, I apparently have two accounts now but I can’t even use the official app for BAC because it won’t recognize my account. And weirdly enough, it was actually updated today and it still doesn’t work? What on earth is the app for then?

I don’t usually update my apps unless needed, so when I accidentally updated this app, I was late to the party of not being able to access my account on the app. I can log in on my desktop no problem, but this app will not recognize my password. Finally, I was able to sign in using my apple account, but it didn’t have any of my information like it always did. Also the new design of the app is NOT user friendly. Before, I was able to access my tickets with a click of the button. Simple, and most importantly, it was fast. This is important because I want to quickly access my current ticket as quickly as possible when I am at the show. This design bloats the app with a lot of unneeded information and frankly makes me very frustrated. Please fix both the backend to let users log in to their accounts, and also fix the design of the app to create a better user experience.