Depop | Buy & Sell Clothing 12+

app is great, just warning other users out there.

i just got scammed for $160 by a girl who said she would sell me 3 brandy melville items. i should have seen the signs because she said she couldn’t send me pics of the items bc they were already in their packages. she wanted me to pay her through paypal and not depop, which i did and since then she has deleted her account meaning she has no intentions of sending me the items i paid $160 for.

it’s a great app, so many nice people just watch out for scammers i dont want anyone else to have this happen to them 🥺

Hey Susan, glad to hear you love Depop.

If you can get in touch with our support team we'll be able to get you your money back, so don't worry.

Stay safe, stay at home, stay you,
Team Depop

More than half of the stuff people sell on this website is overcharged Chinese crap. I sent various images of the fakes with proof they were fake.

Depop is more than okay with users selling fake replicas from Alixpress. When contacted the support, I was told that because I have “such a good eye” I should be fine and not be scammed and no action will be taken for the seller.

What about users that don’t know what to look for? What about your policy for counterfeits? What about PayPal’s policy for counterfeits? Either your support chat doesn’t know what they’re talking about, or you allow this stuff to happen frequently.

Not to mention, these sellers are verified and oftentimes promoted on the explore page and this is the second time y’all have deleted my review.

Hi there, we're sorry to hear about this. We have a strict policy for counterfeits so we do appreciate when this is reported to us. If you can let us know your username we can reach out to the support team and see what the issue has been from our end.

Love, Depop

UPDATE:
Lol, the developer responded asking again for me to me message them with what happened and the usernames, all of which is detailed below. I can’t stress this enough - DO NOT bother with this app. There is no buyer protection in place and I’m still out money from @allegrashaw.

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Downloaded this app and made three purchases from three different sellers. Out of those three, two people, Allegra Shaw (@allegrashaw) and Halle Jane S (@hallejanes), both failed to ship the item I purchased and I never received them. Depop’s policy is to defer to PayPal resolution. Allegra said she would refund me and never did, and I had to escalate my case with Halle. PayPal ruled in my favour, then I started received messages from Halle in and outside of the app claiming I needed to return the money I was refunded to her. Halle also proceeded to leave a review claiming I was “scum”. I brought these situations to Depop’s attention and got the complete run around. I sent several detailed messages explaining what happened off the bat, just to be met with a generic answer about “please send us the details and we will look into this for you”. The whole experience on this app was so sour that I’ve deleted it and am leaving this review, which I rarely do for anything. There is no protection in place for buyers and clearly there are sellers on this platform that can go unquestioned. There is no accountability whatsoever. I’ve lost $100 using this app, and wouldn’t recommend it even to my worst enemy.

Hey, thanks for sending that info over, if you can submit a request via this link we'll be happy to help you out https://depophelp.zendesk.com/hc/en-gb/articles/360038456253-I-haven-t-received-my-item

We're here for you,
Team Depop