Edmonton On Demand Transit 4+

On Demand Transit in Edmonton

Via Transportation, Inc.

    • 2.2 • 74 Ratings
    • Free

iPhone Screenshots


Welcome to Edmonton On Demand Transit. We're your free, convenient connection to access regular bus and LRT service.

Edmonton On Demand Transit service is available 7 days a week to connect select areas of the city that don’t have a regular bus route to Edmonton’s transit network. This service is operated on behalf of the City of Edmonton by PWTransit Canada in partnership with Via Transportation.

What does on-demand mean?
It means you can get a ride when you need it. No more bus schedules and shorter wait times.

How does Edmonton On Demand Transit work?
You can book a ride on an accessible shuttle bus by using this app on a smartphone, visiting the website edmonton.ca/OnDemandTransit or calling 780-496-2400.

How do I get started?
Start by downloading the Edmonton On Demand Transit app, then create an easy account using only your name, phone number and email address. Confirm your location and input your destination to see the ride options. Then, book your ride and track it in real time. If you are calling in, provide the same information to the representative who will give you step by step instructions.

Who is driving the buses?
Professionally-trained drivers from PWTransit will operate the On Demand Transit shuttle buses.

How long will I wait?
It depends on your trip and the time of day – but wait times will be less than 30 minutes in peak times and 60 minutes in off peak times. An accurate estimate of your wait time will be provided before you book your trip. You will be able to track the vehicle location in real-time using the Edmonton On Demand Transit app.

What else is helpful to know?
If you use a wheelchair or other mobility device, have a child stroller or need access to a built-in child safety seat, it’s important to put that in your Edmonton On Demand Transit booking or mention that to the phone representative. That way, we can ensure a spot is available for you.

Why are you offering this new service?
To provide connection to the regular Edmonton transit network from areas where flexible On Demand Transit is a better fit than big bus service.

What’s New

Version 4.6

Performance improvements and bug fixes.

Ratings and Reviews

2.2 out of 5
74 Ratings

74 Ratings

Llxxxxxxx123 ,

Not good

This booking system does work, but is super inconsistent. The wait times can range up to 35 mins for a ride, it is extremely frustrating especially when someone has to be somewhere for a certain time, it either is too late or too early and nothing in between. I would rather have a bus that goes to my community instead of this!

Canmore5 ,

So unreliable and frustrating

When the service works properly it’s great, it can be much quicker than any other bus. Provided you’re going to or from a specific transit center. The good qualities stop there though.

Unless you’re travelling at times where it’s not busy, good luck getting a bus at the right time. The waits easily exceed 30+ minutes, and there’s no way of knowing to prepare to leave for a bus in 5 minutes or 35 minutes. There’s no good way to plan a trip, except blindly hoping for a bus. The available buses are very limited too, offering one or maybe two options at a time. There’s no way to deny a bus you can’t get to in time to book the next one. Just wait for the bus to get taken and pray.

Even more frustratingly, you’ll find a bus that comes relatively soon, so you book it and get ready to go to the stop. Only when you check how far away it is, the bus hasn’t moved in 10 minutes. Now you’re forced to wait for the driver to see the ride and start moving, or cancel and try for another bus. 9/10 times, you’ll just get the same bus that isn’t moving. If the driver is on their break that’s fine, but they need to turn off their ability to accept rides. It wouldn’t be as bad if there was at least a reasonable estimate of how long it will take, instead the time stays the same or fluctuates by a couple minutes while the bus doesn’t move.

Overall the app is very slow, compared to what it used to be before it got updated. The service is frustrating and unreliable, making planning a trip near impossible without at least extra 30 minutes to get a decent bus. Despite some good experiences when the service was much newer, the app and the service provide a 1 star experience.

z0mbienati0n ,

This is awful

Are they aware that this app doesn’t even work? I’ve never seen an app with so many bugs. This is terrible.

App Privacy

The developer, Via Transportation, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More


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