FLIR ONE 4+

For the most part this seems like a good app. Easy to use and has the privacy policy right away.

It lost two stars for needing full access to my photo library to take photos and videos. I would need a deeper understanding of why this is before I raise the rating. All other apps can save photos to an iPhone photo library with permissions restricted to only certain allowed photos, or no permissions. Why would the FLIR One app need access to every photo on my phone just to save pictures and videos?

The other place it lost a star is it allowed me to see the camera firmware version, but didn’t indicate if the firmware was up-to-date or not. I thought a quick google search would solve that but I didn’t see any documentation of current firmware version or release notes for the FLIR One firmware.

Thank you for the feedback. We will definitely forward this comment to the relevant team
internally for review. You can see the camera's firmware from the the settings menu when you tap the camera where it says "Connected". Remember that you can count on us if, in case of further help, reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

Similar to other reviewers, the main issue I have with this app is for its need of Full Photos permissions to even function (ie to take videos or photos and save them). In fact the entire facility is disabled (not even storing videos in the apps own working folder) if users album full access is not granted. This constitutes a violation of Data Minimization Principles from any Privacy frameworks, including GDPR. Further holding hostage functionality until extraordinary access unnecessary is granted is breach of responsible and ethical programming.
Overall the concept of the facility that this app seeks to provide is very beneficial. However this benefit is reflected in its prices which the owners pay to purchase the hardware. Of them the necessary and accompanying software is arbitrarily restricted or even functionality hidden behind a paywall, it diminishes the ownership gained by paying the high cost of the initial hardware purchase.

Before jumping on the subscription bandwagon, this device manufacturer should consider the total cost of ownership complete with content versus what os available is just paying the hardware and only granting necessary permissions. TCO inclusive of the the in app purchases, the hardware purchase, and the granting of security permissions which effectively is unbounded in price yields a product that has just out priced itself from carrying the above mentioned utility of the concept of this device.

Limiting the tco to just the hardware, and not granting permissions and refraining from in app purchases, yields a product that can only perform real time scans (can’t save video and can’t access reference materials of how- to’s). — again a yielding price point which is not market capable.

Beyond these considerations, an element of the app which is a source of frustration is the constant “recalibrating” that it performs practically every few seconds (probably 2x / minute). Additionally a scale which constantly changes with each recalibration prevents a single session to have a concept of what min and max the scale even represents. Granted temperatures can sway significantly , there should be an absolute scale and perhaps calibration brings into focus a subsection of the static scale that is applicable to the current viewfinder contents versus changing the scale each time.

Thank you for the feedback. We will definitely forward this comment to the relevant team
internally for review. Remember that you can count on us if in case of further assistance do not hesitate to reach us out to +1 (866) 477 - 3687, Opt 3 or submit a ticket to http://flir.custhelp.com/app/ask and we will reach you.

I spent now over an hour and a half try to get the flare one pro to connect to my iPhone 15 and still blinking green says it supposed to take 20 seconds and still it’s not connecting to my phone. What a waste of money do not buy it folks you just waste your timeand try to get with customer service please I’ll take days to get through them. Not happy with this junk.

We apologize for any inconvenience. Currently, all USB C cameras are Android only. You can still use cameras with a Lightning connector with the USB C adapter that Apple sells or use a FLIR ONE Edge with the iPhone 15. Remember that you can count on us if in case of further help submitting a ticket to http://flir.custhelp.com/app/ask and we will reach you.